Product Manager - AI & Dialer

Product Manager - AI & Dialer

Location: This position is based in Norman, OK with hybrid work options. Local candidates to Norman and Oklahoma City, preferred.

Shape the Future of Online Learning with OU Education Services: OU Education Services (OUES) is a nonprofit corporation established to manage and expand online learning for the University of Oklahoma System. As a growing education technology organization, we are dedicated to delivering innovative solutions that enhance learning outcomes, improve student experiences, and support the university's mission of providing high-quality education to learners everywhere.

At OUES, we prioritize collaboration and provide opportunities for our teams to work closely to deliver meaningful, impactful results. We are a talent-focused organization and encourage applicants from all regions, we have a preference for candidates who are in or open to relocating to the Oklahoma City metro area. Being part of our vibrant community fosters richer collaboration and a stronger alignment with OU and the OUES mission.

OU Education Services is seeking a dedicated and skilled Product Manager to oversee and advance the Capacity AI platform and associated technologies. Reporting directly to the Senior Director of Operations, this role is responsible for the daily management, support, and continuous improvement of digital workflows, campaign strategies, and technology integrations. The Product Manager will serve as the principal owner for the Ring Central dialer embedded within Ring CX, including its Salesforce integration, and will be instrumental in driving operational excellence and workflow expansion across the organization.

• Agentic AI Platform Management: Oversee all aspects of the Capacity AI platform, including daily operations, support, monitoring, and the expansion of digital worker workflows.
• Ring Central Dialer Support: Manage and support the Ring Central dialer embedded in Ring CX, ensuring seamless integration with Salesforce and optimal system performance.
• Campaign Management: Own and execute Ring Central campaign setup, monitoring, and reporting, with a focus on maximizing dialing strategies and improving outreach effectiveness.
• Workflow Buildout: Design, implement, and expand automated workflows utilizing digital workers, tailored to business needs and growth objectives.
• Continuous Improvement: Analyze performance metrics, identify opportunities for process enhancement, and drive ongoing improvement of dialing strategies and user experience.
• Metrics Ownership: Develop and maintain dashboards and reports to track platform usage, campaign results, and operational efficiency.
• Administrative Duties: Perform administrative tasks in Ring Central and Salesforce, including user management, configuration updates, and system troubleshooting.

• 3–5 years of relevant experience working with agentic AI software, telephony, dialer technologies, Salesforce, or comparable technologies.
• Demonstrated expertise in bot AI setup, configuration, and ongoing support, with a solid grasp of technical terminology and platform management.
• In-depth understanding of compliance and TCPA, consent rules, calling windows, and institutional policies.
• Cross functional collaboration – proven ability to collaborate with various stakeholders including Enrollment, Student Success, Marketing, and others.
• Hands‑on experience with dialer technology and Salesforce integration, including campaign creation and management.
• Strong analytical abilities to interpret metrics, optimize workflows, and recommend improvements.
• Excellent organizational and communication skills, with a proven ability to manage multiple projects and stakeholders.

• Prior experience in educational services, contact center management, or similar environments leveraging digital workers and AI‑driven platforms.
• Familiarity with campaign analytics and dialing strategy optimization.
• Technical certifications related to bot AI, Salesforce, or Ring Central are a plus.

$85,000 - $95,000 a year