Patient Account Representative

Title:

Patient Account Representative (260031)

260031

Full-time

Work Schedule:

8am – 5pm, Monday – Friday

Work Type:
Onsite

Salary Range:
Targeted salary: $33,100 annually, based on experience

Benefits Provided:
Yes

Required Attachments:
Resume, Cover Letter

Goddard Health Center is the ambulatory care facility on the Norman campus providing primary care services to students, faculty, staff and dependents. We provide in-house medical laboratory and x-ray services, have a physical therapy department and full-service pharmacy.

Position Information:

Under general supervision, may participate in any or all aspects of the patient processing and accounts receivable functions of the organization including billing, charge entry, collection, account creation and maintenance, scheduling, follow‑up, coding, payment posting, and credit balance resolution. May reconcile daily system receivables reports. May balance monthly transactions and provide summaries to department administration.

• Review patient information. Enter patient identification and demographic information to billing system.
• Review source documents to determine if sufficient data is present for processing. Transcribe and/or verify data from source documents in order to enter to the system.
• Maintain records of charges, payments, and third‑party charges.
• Answer patient’s questions. May receive patient payments and/or issue payment receipts. Initiate contact with patient and/or third‑party carriers if there is a delay in responding to statements or claims.
• Record CPT and ICD‑9 codes on billing forms and claims.
• May process incoming/outgoing mail. May receive incoming calls and resolve issues. Contact insurance carriers regarding non‑payment and/or improper payment of claims. Review denials. Communicate with patients, and others regarding billing operations and funds.
• Post receipts to proper patient accounts. Post denials. Compare batch proofs and source documents for accuracy.
• Assist with reviewing and balancing transaction reports. Prepare billing statements as needed.
• Review daily billing and accounts receivable reports. Prepare refund check requests.
• Perform various duties as needed to successfully fulfill the function of the position and to aid in the smooth operation of the facility.

Required

Education:

High School Diploma or GED, AND:

• 18 months experience in Medical Billing, Medical Collections, and Medical Billing Systems (IDX or other billing system).

• Knowledge of medical terminology and billing
• Strong analytical and problem‑solving skills
• Excellent organizational skills
• Effective communication skills
• Exceptional customer service skills
• Working knowledge of Microsoft Office Suite (Outlook, Excel, and Word)
• Excellent interpersonal skills
• Ability to work independently and as a team player
• Ability to complete tasks in an efficient and timely manner
• Must be detail oriented for accuracy of data and information
• Ability to multitask, be organized, and self‑motivated
• Ability to work in stressful situations
• Ability to communicate verbally and in writing

Certifications: None

• Sit for prolonged periods.
• Communicate effectively and listen.
• Engage in repetitive motion.
• Use of computer and telephone.
• May be required to bend, lift, stoop, carry, stand and reach.

• Experience in outpatient medical clinic.
• Insurance claims and reimbursements

If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit (Use the "Apply for this Job" box below)..

The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

Hiring contingent upon a Background Check? :
Yes

Special Indications :
None

Job Posting:
Jan 14, 2026

Documents required for this position are listed under the "Required Attachments" section of this job listing. You will be required to upload and attach these documents in the application process.

Important: ALL required documents must be attached to your job application or your documents will not be visible to the hiring department!