Senior Financial Aid Specialist

Job Number

260271

University of Oklahoma (OU)

Norman Campus, Hybrid (8am-5pm, Monday-Friday)

Full-time, 8am-5pm Monday-Friday;
Hybrid work type

Targeted salary: $43,000 annually, based on experience

Available

Resume, Cover Letter

Student Service Experts provide integrated student services to University students, families, and staff in the areas of billing, financial aid, and scholarships. The Student Service Expert will support and meet the service requirements that align with the culture and goals of Enrollment Student Financial Services.

• Integrity
  :
  Accountability for doing the right thing by exercising good judgement and honesty. Ability to create a safe environment for students and families and team members, including having emotional intelligence and self‑awareness. Transparency, professionalism, and thoughtfulness in communication.
• Care
  :
  Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, welcoming, and approachable. Commitment to collaboration and being a team player with a positive attitude.
• Intentionality
  :
  Strong work ethic and contribution to the excellence of the Division of Enrollment Management, FAS, and OU; self‑motivation. Consistency in meeting deadlines and responding in a timely manner.
• Innovation
  :
  Natural curiosity to learn and continual pursuit of personal and professional growth in the field of college enrollment management. Focus on innovation, understanding of positive change, and strong analytic ability. Efficiency by researching best‑practices and making creativity a priority.

• Update system checklists to reflect receipt of documents.
• Monitor entrance/exit online counseling.
• Update forms for use on website and office e‑files.
• Correspond with students concerning additional documentation needed to continue financial aid processing.
• Offer guidance and next steps to students and families regarding a financial plan to pay college expenses.
• Respond to student inquiries regarding billing, payment plans, and financial aid options (including loans, grants, and scholarships).
• Review financial aid e‑mails and respond to questions.
• Send out global e‑mail messages to students and groups of students concerning various issues at Director’s request.
• Initiate verification process and review verification documentation submitted by student.
• Complete system updates with information submitted for verification, troubleshoot discrepancies, and verify students’ enrollment and award accuracy.
• Maintain compliance with federal, state, and institutional policies.
• Initial contact person for students and parents; provide answers for basic application and processing questions.
• Provide general office and administrative support by performing data maintenance, reception, records activities, information distribution, and correspondence.
• Perform additional duties as assigned to ensure overall departmental success.

Required Education and Experience
:
High School diploma or GED, AND 48 months of financial aid, general office, clerical, or related experience.

Skills
:

• Detail oriented for accurate date information.
• Highly organized and able to handle multiple projects and deadlines.
• Ability to communicate verbally and in writing.
• Ability to build rapport with students, faculty, and staff.
• Ability to produce reports and complete work within deadlines.
• Strong initiative to solve problems.

Certifications
:
None

Physical
:
Must be able to work in a sitting position, use a computer, and answer telephone.

Environmental
:
Office work environment.

• Experience working in a Student Financial Center.
• Knowledge of higher education.
• Familiarity with federal financial aid policies and procedures.

Eligible finalists will be subject to the University of Oklahoma Norman Campus Tuberculosis Testing policy. View the policy at (Use the "Apply for this Job" box below)..

Hiring contingent upon a Background Check:
Yes