Visitor Services Associate

Overview

Job Description - Visitor Services Associate (260255)

Visitor Services Associate -

Work Schedule:

8:30 - 5:30 pm, Wednesday - Sunday, hours may vary to include some evenings, weekends and holidays for events and activities

Work Type:
Onsite

Salary Range:
Targeted: $13.75 hourly, based on experience

Benefits Provided:
Yes

Required Attachments:
Resume, Cover Letter

The Staff Assistant at the Sam Noble Museum is a forward-facing customer service position that provides external and internal customer service and support for scheduling and school field trips, coordinating group and field trips reservations, managing multiple email inboxes and general operations at the front desk as part of the Visitor Services Team. This position will also be responsible for reserving and booking educational discovery kits, answering inquiries (in person, by phone and email) from the public, processing payments, filing paperwork and communicating with staff and other departments regarding resources and scheduling.

This position will require frequent and positive interaction with the public, as well as other museum staff. The Staff Assistant will have the ability to learn specific software applications for booking registrations, applying payments, making online platform updates and the ability to work accurately and efficiently with numbers and confidential information. This position will be cross trained to work with our gift store and special events teams, to become a valuable member of our Visitor Services Department.

The standard work week is Wednesday to Sunday 8:30 am to 5:30 pm but may include evenings and holidays.

Job Requirements

Job Requirements

Required Education
:
High school diploma or GED,
AND
:

• 12 months office, clerical or administrative support experience

Skills
:

• Excellent customer service
• Highly organized and able to handle multiple projects and deadlines
• Able to communicate well and build rapport quickly with students, faculty and staff
• Excellent oral, written and interpersonal communication skills
• Attention to detail and exceptional time management skills
• Able to work well with interdepartmental teams and initiatives
• Basic math skills
• Basic computer skills, such as word processing, email and spreadsheet data entry (Microsoft Suite preferred, but not required)
• Flexibility and ability to adapt to changing situations, must be able to exercise discretion and independent judgement
• Ability to learn/use scheduling software

Certifications
:
None

Working Conditions
:

• Physical
  :
  • Sit for prolonged periods
  • Communicate effectively and listens
  • Use of computer and telephone
  • Engage in repetitive motion
  • Stand, stoop, bend, and reach
• Environmental
  :
  • Standard office environment

Departmental Preferences
:

• At least one year experience in a customer-service environment
• Experience with information systems, such as point-of-sale systems, specifically, Altru and Clover
• Experience with museum, cultural organizations or other non-profits

Supervision
:
No Supervisory duties

Special Instructions
:
If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit (Use the "Apply for this Job" box below).-Testing

Why You Belong at the University of Oklahoma
:
The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement
:
The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

Hiring contingent upon a Background Check? :
Yes

Special Indications :
None, Hiring contingent upon police records check

Required Attachments

Documents required for this position are listed under the "Required Attachments" section of this job listing. You will be required to upload and attach these documents in the application process.

Important: ALL required documents must be attached to your job application or your documents will not be visible to the hiring department!