Leasing and Resident Services Specialist

Leasing and Resident Services Specialist

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We are seeking a highly motivated Leasing and Resident Services Specialist to join the team at Fairlawn! If you have experience in customer service, event management, hospitality, or sales and want to learn about real estate, our position may be perfect for you! The Leasing and Resident Services Specialist will work with the management team to provide top‑notch customer service while helping prospective residents find their perfect home.

In this fast‑paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn’s core values:
Be Kind
, Own It
, Be Flexible
, and Always Improve
.

• Serve as a leasing agent and tour expert – well‑versed with our properties and amenities
• Show properties and sell their features and amenities to prospective tenants
• Review lease applications and document eligibility requirements
• Assist in daily customer service operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and applications
• Provide exceptional customer service in a fast‑paced office through multiple communication channels (phone, email, text) to maintain positive resident relations
• Prepare move‑in paperwork, confirm residences are move‑in ready, perform unit inspections, and conduct move‑in orientations with new residents
• Maintain good rapport with current and prospective tenants
• Process maintenance requests and follow up with residents to confirm completion
• Learn and ensure compliance with all Fair Housing Laws, including local, state, and federal housing regulations (training provided)
• Pivot, roll up your sleeves, and jump in where needed

• Competitive Pay – we are ready to invest in you!
• Medical, Dental, Vision and Life Insurance for positive health outcomes
• Employee‑sponsored benefits including Short‑Term Disability, Life Insurance, Critical Illness, Accident insurance, Flexible Spending, and HSA accounts
• 401(k) Retirement Plan with Match
• Paid Vacation, Sick Leave, and Holiday Pay
• Company events to promote team cohesion
• Wellness Days to focus on being your best self. Time to disconnect and recharge in a way that works for you
• Opportunity to work for a growing organization where you are valued and can have a direct impact
• Quarterly off‑site meetings with your manager to celebrate wins, issue‑solve and ensure you are set up for success. The process is rewarding, and the results are great for your career

• Hold a high school diploma or GED
• Have at least 1 year of customer service, hospitality, retail, or sales experience
• Have at least 1 year of office administration or data entry experience (preferred)
• Bilingual (English/Spanish) is a plus
• Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
• Must hold an active driver’s license with 2 years of driving history and pass MVR requirements
• Proficient with computer applications and software (e.g., Microsoft Office Suite, App Folio, Outlook) and have an aptitude for learning new software and systems
• Have excellent interpersonal, written, and verbal communication skills
• Demonstrate superior attention to detail, high energy, and a positive attitude
• Embody our core values:
  Be Kind
  , Own It
  , Be Flexible
  , and Always Improve

• Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
• Must be able to perform the physical functions of the position – resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties

Fairlawn is a vertically integrated firm specializing in real estate investment, management, and development. Based in Chicago and Champaign, Illinois, we have over 10 years of experience in value‑add projects, development, student housing, and build‑to‑rent communities. With a portfolio of approximately 5,700 units and $850 million in assets under management, Fairlawn…