College of Business IT Student Technician

Job Summary

The College of Business IT Student Technician provides technical assistance to the faculty, staff, students, and visitors. This includes communication through phone, email, chat, and in-person methods. It is important to possess the skills necessary to identify and solve technical issues while keeping accurate documentation through our IT ticketing/helpdesk system. The technician needs to have excellent communication skills and offer good customer service to both technical and non-technical members of the College.

Our support team provides user-friendly assistance covering various areas such as applications, connectivity, printing, classroom and lab technology, and more. We troubleshoot and provide hardware support for desktops, laptops, and other devices, including updates/patches, approved security configurations, applications, and more. You will create documentation of inventory records for assets, including hardware, software licenses, checkout/loaner equipment, and others. Our video conferencing support is tailored to assist faculty, staff, and students in a live classroom/conference environment.

Perform other duties as assigned. Regular attendance is a requirement and expectation of the position.

Student employees are eligible to participate in the University’s 403(b) Plan. More information can be found here.

$16.00/hour

• Must be available to work this upcoming summer break and work a minimum of 15 hours per week, up to 24 hours a week
• Strong written and verbal communication skills
• Ability to quickly learn new skills
• Strong attention to detail
• Ability to manage multiple tasks
• Ability to provide great customer service
• Ability to create insightful and concise documentation
• Ability to use a computer in day-to-day work for extended periods

• Strong research skills
• Strong organizational skills
• Experience or interest in any of the following:
  • Microsoft Windows 11 & Mac OS
  • Basic computer troubleshooting
  • Basic understanding of computer hardware
  • Microsoft Office Suite

Between 8:00 am and 4:30 pm, Monday through Friday

• Lift objects of 50 lbs. to waist height (on rare occasions) while moving and replacing computer equipment and peripherals
• Squat and crawl under objects such as desks
• Repeatedly push and or pull items of 50 to 100 pounds such as paper boxes, printers, UPS batteries, etc.
• Effectively communicate on a daily basis

Spring 2026

Resume & Work Availability

Please submit work availability for Spring, Summer and Fall 2026

Megan Lapping
melappi

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date.

The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://(Use the "Apply for this Job" box below). Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time…