People Partner Coordinator

People Partner Coordinator

Adecco Staffing is currently assisting a local client in hiring for a People Partner Coordinator in Normal, IL. This is a contract role that lasts 6 months. We are looking for an ideal candidate with 2+ years of experience in HR shared services, People Operations, or high-volume employee/customer support and good communication skills.

• Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics—via case, chat, and occasional walk-ups.
• Own end‑to‑end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full.
• Use our tools confidently, working in case management and HR systems (e.g., Service Now, Workday, iCIMS or similar) to research, process transactions, and keep records accurate.
• Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow.
• Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support.
• Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience.
• Meet quality and timeliness standards (SLA, CSAT, first‑contact resolution) while maintaining confidentiality and compliance.
• Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer.

• 2+ years in HR shared services, People Operations, or high-volume employee/customer support.
• Systems fluency with HRIS and ticketing (Service Now, Workday, iCIMS or comparable tools).
• Clear, empathetic communication—you simplify complexity, document well, and tailor your message to the audience.
• Sound judgment and discretion with sensitive information; strong attention to detail and follow‑through.
• Bias for action in a fast‑moving, ambiguous environment; you prioritize, adapt, and finish strong.
• Bonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.

• High School Diploma or GED

$25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401(k) plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Military connected talent encouraged to apply.

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.