Hospitality Manager

Hospitality Manager

Holiday by Atria – Normal, IL

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Base pay: $51,000.00/yr – $61,200.00/yr.

• Paid holidays and PTO
• Annual anniversary rewards (dependent on classification)
• Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S. Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location.

• High School Diploma or GED required;
  Two-­year Associate's degree preferred.
• Two years of prior “front‑of‑house” supervision and leadership experience (managing employees, recruiting, customer service, labor scheduling, budgeting, expense management).
• Strong team orientation and customer service skills.
• Basic computer skills – Microsoft Word, Excel, Outlook.
• Ability to carry a serving tray with at least four meals or beverages; able to clean apartments and dining room as needed.
• Driving responsibilities – may use company vehicle or personal vehicle; valid driver’s license required.
• Compliance with Company Motor Vehicle Policy.
• Completion of all required Atria training programs.

• Hire, orient, schedule, train, coach, counsel dining room and housekeeping staff.
• Lead Sales as Manager on Duty each week; respond to inquiries, conduct tours, complete lease signings.
• Answer incoming calls promptly and transfer as appropriate.
• Provide timely feedback and consistent performance management.
• Establish and manage labor/supplies budget and expenses.
• Schedule staff per resident census and budgets; control overtime within standards.
• Deliver high levels of customer service; create restaurant‑style dining atmosphere; involve in dining experience.
• Work closely with Executive Chef and General Manager/Executive Director to satisfy residents on food, service, dining, and housekeeping.
• Review daily menu with staff; coordinate room service delivery.
• Provide quality and compliance leadership; support building inspections, quality checks of housekeeping, kitchen, dining room; ensure life/safety rules followed.
• Train team on company standards – cleanliness, sanitation, appearance, service, satisfaction.
• Confirm tables set per company standards.
• Solve issues before they become complaints.
• Act as "Manager on Duty" when GMD or Executive Director absent.
• Perform other duties as needed or assigned.

Mid‑Senior level

Full‑time

Management and Manufacturing

Normal, IL