Pharmacy Operations Manager

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We will consider employment of qualified applicants with arrest and conviction records.

• Day‑to‑day operations (non‑clinical):
  Where state and federal laws/regulations allow, accountable for performing day‑to‑day non‑clinical pharmacy operations, administrative activities; ensures efficient pharmacy workflow and a positive patient experience. Serves as a full‑time certified pharmacy technician.
• Pharmacy systems and supervision:
  Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
• Personnel management:
  Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non‑clinical questions to ensure a positive customer experience.
• Models and shares customer service best practices.
• Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy.
• Enhances customer experience by increasing focus on healthcare services.

• Assists pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law).
• Completes patient and physician calls under the supervision of a pharmacist (where allowed by law).
• Assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
• Exercises independent judgment to delegate, direct, and assign non‑clinical work in the pharmacy.
• Prepares and files reports and records required by the company and various government agencies.
• Manages core pharmacy workflow and drives excellence in pharmacy operations.
• Coordinates and organizes pharmacy daily schedule of activities, recommends allocation of pharmacy hours, ensures pharmacy is clean, neat, orderly, and stocked with adequate supplies.
• Manages annual inventory preparation.
• Accountable for completion of non‑clinical patient calls.
• Drives new technology/process roll‑out, champions change and engages team around action planning.
• Ensures proper operation and maintenance of pharmacy department equipment.
• Responsible for record keeping and ensuring security safeguards are in‑place.
• Adheres to Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription‑dispensing activities.
• Maintains and applies knowledge of Company asset protection techniques.
• Supports Pharmacy Manager with diversion monitoring and reports concerns that would compromise security.
• Communicates prescription errors to the accountable pharmacist.
• Ensures accurate processing of insurance claims.
• Assists and supports Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality and customer service.
• Manages Community Outreach Portal and coordinates off‑site immunization clinics and community events.

• Leads performance management of technicians, discipline, and termination.
• Follows constructive discipline policy to discipline, suspend, terminate or recommend the same.
• Ensures compliance with state and federal laws and holds technicians accountable for attendance and timeliness.
• Accountable for technician hiring, onboarding, training and scheduling.
• Monitors and holds technicians accountable for timely training completion.
• Identifies gaps in pharmacy operations knowledge among team members and supports training.
• Assists Pharmacy Manager in monitoring active licensures, registrations,…