Pharmacy Customer Service Associate

Pharmacy Customer Service Associate – Walgreens

Join our team to provide exceptional customer and pharmacy support in a fast‑paced retail environment.

$16.00/hr – $18.00/hr

• Engage customers and patients by greeting them and offering assistance with products and services; resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with all team members; demonstrate Walgreens service traits such as proactive help, identifying needs, and service until satisfied.

• Provide courteous, friendly, fast, and efficient service at the register; process sales, voids, returns, and exchanges.
• Recommend items for sale, including trade‑ups and companion items.
• Maintain clean, merchandised counters and shelves; assist with inventory, pricing, and stocking.
• Under supervision, use pharmacy systems to obtain patient and drug information, process prescriptions, and assist pharmacists with workflow.
• Report prescription errors immediately to the pharmacist on duty; adhere to company policies, the Walgreen Co. Pharmacy Code of Conduct, and Good Faith Dispensing.
• Handle telephone calls, including those to physicians, and process manual claims.
• Support pharmacy inventory activities, such as ordering, unpacking, and filing claims for overages or shortages.
• Ensure compliance with state and local laws for regulated products (alcohol, tobacco).
• Participate in maintenance of store appearance, including displays and food item separation.
• Assist customers in the photo area and with virtual pick‑up orders.
• Comply with all company policies and maintain respectful relationships with coworkers.
• Perform special assignments and other related tasks as directed.

• Earn and maintain PTCB certification through the designated training program and/or required state certification.
• Attend training, complete PPLs, and obtain continuing education credits; stay current with healthcare and pharmacy developments.

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.

• Six months of experience in a retail environment.
• Previous work experience with Walgreens.
• Strong math skills for accurate prescription filling.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability and veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills, education and experience. This role will remain open until filled. To review benefits, please :

Seniority level:
Not Applicable

Employment type:

Full‑time
Job function:
Other