Desk & Usher Concierge Bone Student Center and Braden Auditorium

Overview

Title: Welcome Desk & Usher Concierge for the Bone Student Center and Braden Auditorium

Employee Classification: Student Help Regular

Division Name: Student Affairs

Department: Event Management, Dining and Hospitality

Concierge team members serve as building liaisons and offer exceptional customer service. They provide information about the Bone Student Center, building tenants and their services, Bone Student Center and campus events, the general Illinois State University campus, and the surrounding Bloomington-Normal community. These students are also responsible for selling tickets for Bone Student Center and/or Braden Auditorium events through Ticketmaster, as well as scanning and collecting tickets at those events.

Concierges can also work student-focused events in the building, providing support with event check-in, room setup, and post-event tear-down. The concierge is often the first Illinois State University interaction for guests, clients, and visitors. Therefore, this role is vital to the building and Illinois State University. Event Management, Dining, and Hospitality (EMDH) provides safe and inclusive gathering spaces, high quality dining options, and customized event services to enrich student and visitor experiences.

• Provide exceptional customer service, giving general information, directions, resource materials, and other assistance as needed in a respectful, courteous, and professional manner.
• Greet all guests, clients, and staff members with a friendly and energetic disposition, while maintaining proper eye contact.
• Exhibit a mastery understanding of the services provided by the Bone Student Center, building tenants, as well as general campus services and information, office locations, and campus events.
• Use available written and electronic resources to problem solve.
• Operate a multi-line phone system and field phone inquiries.
• Operate the Ticketmaster system to sell tickets to events in the Bone Student Center/Braden Auditorium.
• Scan/take tickets, pass out programs, and help patrons to their seats during ticketed events.
• Enforce Braden Auditorium policies.
• Communicate effectively with both professional and student staff members. Complete daily log forms, reports, and other paperwork throughout shift.
• Maintain a clean and safe environment.
• Attend staff meetings and training sessions.
• Perform other duties as assigned.

Student employees are eligible to participate in the University’s 403(b) Plan. More information can be found here.

$15.25/hour

• Previous customer service work experience and/or involvement in campus life through student organizations, volunteer efforts, etc.
• Currently enrolled as a part-time or full-time student.
• Commitment to working at least two full terms.

• Positive attitude with a willingness to accommodate client, guest, and staff requests and exceed expectations.
• Excellent verbal and non-verbal communication skills.
• Strong work ethic and attention to detail, along with a demonstrated ability to multi-task and organize.
• Interest in working with a diverse staff and serving a diverse population of clients and guests.
• Strong time management skills, with an emphasis on punctuality and reliability.
• Ability to take charge in an emergency and assist with safety procedures.
• Ability to adapt to situations as they arise.
• Exhibit resourcefulness when working with clients.

Flexibility for working hours is required. A variety of work hours are available during the morning, afternoon, evening, and weekends. Work hours are also available during all breaks: spring, summer, fall, and winter. All staff members are expected to work at least 4 hours during the week and approximately 20 hours during breaks throughout the year. Shifts over breaks are assigned if not enough team members volunteer.

Must be able to complete the following with or without a reasonable accommodation:

• Effectively communicate on a daily basis

Summer/Fall 2026

Resume, Cover Letter and Fall 2026 Class Schedule

Please Note
:
These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Kacy Rader
katudee1

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled…