Family Services Associate

Overview

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and a cultural center for Coastal Virginia, the City of Norfolk is committed to providing essential services through its Department of Human Services (NDHS). This position seeks a Family Services Associate to educate clients in utilizing available resources, provide in‑home counseling, empower parents, and collaborate with professionals to enhance service delivery.

Department Hiring Salary Range:  41,231 -  47,415. A one‑time  5,000 signing bonus is available for new hires.

• Assess families’ basic needs, budget expenditures, and enhance family functioning.
• Work with foster, adoptive, and relative parents to prepare for transition and return to custody.
• Manage caseloads: maintain files, telephone contacts, referrals to private vendors, authorizing payments, transporting clients, supervising visitations.
• Perform general math computations and validate figures for financial reports.
• Maintain written case documentation and advocate client data to case managers, courts, schools, mental health professionals, and landlords.
• Assist caseworkers with court‑related duties, attend hearings with reports and testimonies, file petitions and affidavits, and coordinate with attorneys and law enforcement.
• Obtain additional information through records searches, state reports, and automated system searches.
• Prepare monthly statistical reports.
• Provide case management with supervisors and other parties; keep factual formal records via computer systems.
• Conduct home studies, prepare written reports, coordinate meetings, and resolve crisis situations concerning personal safety, shelter, food, and clothing.
• Make referrals for services, work with local providers, and coordinate agencies such as schools, courts, and mental health providers.
• Participate in staff and training meetings as assigned.
• Perform related duties as assigned.

Two‑year associate’s degree, diploma, or equivalent in a related field is required. No prior experience is required.

• Valid driver’s license may be required.

8:30 a.m. – 5:00 p.m., Monday through Friday.

Full‑time employees receive paid holidays, vacation, sick leave, pension plan, basic life insurance, voluntary medical and dental, Section 457 deferred compensation, long‑term disability, and optional life insurance for self, spouse, and children. Part‑time employees receive parking and credit‑union membership. Retired employees are covered under the City of Norfolk Retirement System or Virginia Retirement System, depending on hire date.