Director of Ticket Sales Chartway Arena

Overview

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes influential, high-attendance arenas, convention centers, music festivals, performing arts centers, and cultural institutions.

The Director of Ticket Sales & Premium Experience serves as the primary point of contact for premium seating areas and group sales within Chartway Arena and S.B. Ballard Stadium. This position is responsible for revenue generation, event creation, servicing, promoting, and providing positive guest experiences for all events. This role will be responsible for selling suites for all non-ODU events and group ticket sales.

This role pays an annual salary of $65,000-$68,000 and is commission eligible.

Chartway Arena is a 9,100-seat multi-purpose arena located on the campus of Old Dominion University. Operated by OVG
360, a division of OVG, since it opened in 2002, Chartway Arena is known as one of the premier mid-sized collegiate venues in the country. Chartway Arena is home to Old Dominion Monarch Men’s and Women’s basketball, as well as concerts, family shows and other attractions for the Hampton Roads area.

• Manage the sales and premium services department at Chartway Arena and S.B. Ballard Stadium.
• Create and implement ticket sale plans for all special events at Chartway Arena.
• Oversee sales goals and revenue generation for Chartway Arena events.
• Event creation to enhance the booking schedule of Chartway Arena.
• Work with promoters and clients on creating assets to sell for concerts, family shows, and special events.
• Serve as the primary premium seating/suite contact for events at Chartway Arena and S.B. Ballard Stadium.
• Serve as the primary group sales contact for select Chartway Arena events, including inbound and outbound sales and servicing of these groups.
• Serve as the primary suite and premium areas sales contact for special events at Chartway Arena events, including ticket sales, catering, and servicing of these groups.
• Develop and maintain relationships with clients and prospects to capitalize on upsell opportunities and maximize revenue.
• Create and develop new ticket sales and marketing concepts to generate new revenue through group sales and premium spaces at Chartway Arena.
• Work with food and beverage vendors to ensure that catering orders are entered and set for events.
• Prepare sales reports related to groups and premium seating.
• Manage and oversee part-time sales staff and interns for the sales office.
• Collaborate with other departments to create and expand initiatives that enhance the experience for guests, artists, promoters, tour personnel, and venue staff.
• Assist with the management of ODU Athletic ticket operations, customer relations, and game day box office management for all ticketed sports including football, basketball, soccer, volleyball, and baseball.
• Oversee financial settlements related to group ticket sellers and seller recaps.
• Responsible for cash handling, credit card processing, and box office controls.
• Process financial reconciliation such as daily reports, event statements and monthly reports.
• Provide professional customer service to patrons and clients and oversee customer relations for the office.
• Excellent written and verbal communication, customer service and resolution skills.
• Perform related duties and responsibilities as required.
• Extensive weekend and evening work required.

• Minimum of 5-7+ years’ experience in a group sales or ticket sales in an arena or college/professional sports.
• Bachelor’s degree from an accredited college or university in a related field of marketing, sports management, communications, or business administration. Relevant experience may be substituted for the specific degree fields listed.
• Experience with Paciolan or Ticketmaster ticketing system preferred.
• Experience with Salesforce or CRMs is preferred.
• Must be a self-motivated team player who is a creative and proactive problem solver.
• Exceptional hospitality and…