Consultant, Sales and Service; Dominion University

Overview

SR. CONSULTANT, SALES AND SERVICE/CONSULTANT, SALES AND SERVICE – Norfolk, VA (On Site).

The Rundown:
Playfly Sports is looking for a Consultant, Sales and Service to join our team at Old Dominion University. Consultants act as the primary liaison between our current client base and the Collegiate Athletics Department, responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross selling, and referrals. Revenue is generated primarily from outbound phone calls, supplemented by email marketing, face-to-face presentations, and in-arena/stadium tours.

The role includes handling inbound communications, conducting onsite and offsite appointments, and attending season ticket member events for all ticketed university athletics. Day-to-day leadership and mentoring will be provided by the Playfly Aspire Leadership. Consultants receive the tools, programs, and systems necessary to "BE GREAT."

• Sell ticketed sports including, but not limited to football and Men’s and Women’s Basketball, and a full menu of products.
• Perform stadium tours, on-site presentations, outbound calls, and service inbound calls for the Athletic Department for all ticketed sports. Inventory includes season tickets, renewals, upgrades and add-ons, group tickets, partial/mini-plan ticket packages, single-game tickets and stand-alone donations.
• Meet or exceed sales goals while providing superior customer service.
• Grow the sales portfolio by attracting additional business leads.
• Manage and retain large account base of premium seating, season ticket members, and group sales clients.
• Service all existing season ticket members and donors; facilitate upgrades and additional seat requests.
• Set and execute out-of-office and arena tour appointments to grow relationships and revenue within the current fan base.
• Maintain records of all prospects and customers in the ticketing database.
• Make a minimum of 30 connections with fans daily.
• Contact local businesses and individuals via phone, in-person appointments, and networking events to sell season tickets, corporate, partial plans, and group ticket plans.
• Be accountable for outbound sales activity (executed/scheduled) and daily goals.
• Work home games and season ticket member events, performing various ticket sales and service duties throughout the game.
• Provide exceptional customer service to fans and perform sales and relationship cultivation calls, texts, emails, etc. with season ticket holders, sponsors, businesses, individuals, groups, and prospective buyers.
• Serve the inbound ticket sales phone line to answer questions and sell ticket packages.
• Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue.
• Execute season ticket retention programs and build relationships with assigned season ticket-holders.
• Other job-related duties as assigned.

• Bachelor’s degree is preferred but not required.
• Former high school or collegiate student-athlete experience preferred.
• Coaching, leadership, or mentorship experience preferred.
• Community service or outreach involvement preferred.
• Experience in ticket sales, customer service, or retail preferred.
• Strong computer proficiency, including Microsoft Suite, Canva, and AI-based tools.
• Excellent listening skills, with strong written and verbal communication.
• Ability to understand, apply, and grow from constructive feedback.
• Strong time management and task prioritization skills; able to balance multiple responsibilities and deadlines.
• Comfortable taking initiative, building relationships, and demonstrating creativity.
• Contributes to an environment of collaboration, flexibility, inclusion, and mutual respect.
• Ability to work nights and weekends when needed.

• Availability to work outside typical office hours including nights and weekends as needed.
• The work is sedentary in nature.
• Walking, standing, bending and carrying of light office items are required.
• The work is typically performed in an adequately lighted and climate-controlled office environment.
• May require occasional travel.

Playfly Sports is the…