Crew Member; Granby St

Overview

Crew Member (08087) 426 Granby St / $12.80 per hour

• Full-time
• Job Category Org:
  Store Customer Service Rep
• Location Name - Location Code:
  Corporate Store

OUR VALUES:

• The power of possible starts with our people. Fostering inclusion and diversity is simply the right thing to do.
• We believe creating a sense of belonging for everyone promotes a thriving culture of innovation where anything is possible.
• That’s why we are committed to building a culture that welcomes seeks to understand and values everyone’s whole self.

SUMMARY: Domino’s Pizza team members are an inclusive, fun, and friendly group of people. We strive for teams of happy, motivated and dedicated staff with a passion for providing the best possible service to our customers. The Customer Service Representative (CSR) is responsible for providing quality customer service as well as making our delicious food with pride.

Salary: $12.80 per hour

• Provide Best in Class Customer Service (50%)
• Greet customers that enter the Domino’s store with a positive attitude
• Answer phones to assist with customers’ orders and other inquiries
• Take payments over the phone and in-store
• Assist customers with menu questions, specials and offer the best deals
• Upsell on orders by asking if customers want any sides
• Deliver car-side orders to customers using car-side delivery option
• Respond promptly to any customer concerns or inquiries and correct any service issues

• Assist with Store Operations (30%)
• Prepare ingredients by following the bin guide, date them, and then refrigerate ingredients, rotate dough, etc.
• Operate store technology and equipment, such as store phones, makeline module, starting/stopping the oven, washer and dryer, etc.
• Make products by stretching, saucing, and topping the product
• Manage orders in advance and load them onto the makeline monitor as they pop up
• Troubleshoot technology issues, such as fixing the label printer, troubleshooting the kiosk, card readers, etc.
• Place boxes to top each Domino’s product

• Maintain Image and Cleanliness of the Store (10%)
• Maintain image by wearing a clean uniform, and keeping the store clean and organized
• Maintain personal hygiene and company image standards
• Clean and sanitize the store and maintain all cleanliness responsibilities

• Maintain Food and Team Member Safety (10%)
• Monitor expired food and discard expired product when necessary
• Mop spills, post “Caution Wet” sign, proactively clean floors to reduce hazards

• Excellent customer service ability
• Prior experience in a customer service or applicable role preferred
• Ability to problem solve and resolve customer concerns and/or complaints
• Proven ability to work as part of a team to achieve a common goal
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Must be able to make correct monetary change
• Excellent verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen
• Must embody Domino’s Values:
  Do the Right Thing;
  Put People First;
  Create Inspired Solutions;
  Champion our Customers;
  Grow and Win Together
• Ability to pass a pre-employment math test, background screening, and drug test

• Standing:
  Most tasks are performed from a standing position. Walking surfaces include ceramic tile and linoleum in food processing areas. Height of work surfaces is between 36" and 4"
• Walking:
  Paperwork is normally completed in an office at a desk or table
• Lifting:
  Bulk deliveries weigh up to 50 pounds with dimensions up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high
• Carrying:
  Large cans weighing 3 pounds, 7 ounces; pizza sauce weighing 30 pounds; dough trays weighing ~12 pounds per tray
• Pushing:
  Move trays on dollies; typical force up to 7.5 pounds
• Climbing:
  Infrequently navigate stairs or climb a ladder
• Forward bending, crouching, reaching, hand tasks: described tasks and postures during work
• Note:
  
  This job description is not a comprehensive list of duties;
  Domino’s Pizza LLC may modify duties at any time

At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team. We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!