Sales Lead - White Black Market Post

Sales Lead - White House Black Market Post 5/2023

Apply to the Sales Lead position at Chico FAS, Inc. This role was posted in May 2023.

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

The Sales Lead supports Management in promoting a customer and product-focused sales culture, ensuring a great customer experience and maximum profitability.

• Establishes and communicates clear expectations, holding store team and themselves accountable for reaching brand, performance, and behavior standards.
• Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or performing services for customers; uses weekly schedules to ensure proper floor coverage.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Develops a high‑performance culture, motivating the sales team to meet assigned sales and productivity goals; meets personal sales goals.
• Trains and coaches the sales team to be fluent in all aspects of product knowledge in-store and online.
• Trains, coaches, and assists with local fulfillment and selling.

• Motivates and inspires store team, promoting a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Management to effectively lead positive change.
• Seeks personal developmental opportunities and solicits feedback to build leadership skill set.

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Projects sales expectations using various techniques, communicating product knowledge to the customer; recommends merchandise selections or helps locate or obtain merchandise based on customer needs.
• Builds and maintains a solid customer following through clienteling and wardrobe‑planning.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, stays current on policies regarding payments, coupon acceptance, returns, exchanges, security practices and other applicable operations.
• Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign‑up.

• Supports, implements, and follows up on all training programs, seminars, etc.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that Store Team adheres to all employment practices and policies.

Other duties as assigned. This position may be found in multiple brands; some duties may vary from brand to brand.

• High school diploma or equivalent.
• 1+ year retail or sales management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal and written skills.
• Excellent customer service skills.
• Able to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Able to communicate with customers.
• Regular attendance is essential; able to work 15‑25 hours a flexible work schedule, including nights, weekends, and holidays.

• Constant walking/standing – 67‑100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs – 1‑33% of an 8‑hour shift.
• Frequent climbing – 34‑66% of an 8‑hour shift.

Due to our growth, we are always accepting applications for top talent to join our store teams. When a position is open, we will review your application to determine if your qualifications match. Accommodation is available for applicants with disabilities.

3472 Mac Arthur Center Norfolk, VA

Chico’s FAS, Inc. is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

Seniority level: Mid‑Senior level

Employment type: Part‑time

Job function: Sales and Business Development

Industries: Retail and Retail Apparel and Fashion