Quality Assurance Analyst

QUALITY ASSURANCE ANALYST (2 openings)

Norfolk, VA (On-site) | 5‑year contract with an anticipated start date of July 2026 | Active U.S. Secret clearance required (no sponsorship available) | Ability to obtain NATO Secret Read‑On required

We are seeking candidates immediately for a Quality Assurance Analyst that will provide independent quality assurance, requirements support, and process improvement expertise to NATO’s Capability Development Directorate (CAPDEV). The Quality Management Branch (QMB) ensures capability development outputs, services, and products meet NATO quality standards, align with strategic guidance, and comply with policies and lifecycle management processes.

DCOS Capability Development (CAPDEV) acts as the Supreme Allied Commander Transformation's Director for guidance, direction and co‑ordination of the activities and resources of the Capability Development Directorate. CAPDEV is responsible for identifying and prioritizing alliance capability shortfalls from short to long term, along a continuum of holistic capability development. Lead the determination of required capabilities and prioritization of shortfalls to inform the delivery of materiel and non‑materiel solutions across the Doctrine, Organization, Training, Materiel, and Leadership, Personnel, Facilities and Interoperability (DOTMLPFI) lines of effort to enable a holistic approach to capability development, ensuring improved interoperability, deployability and sustainability of alliance forces.

The CAPDEV Quality Management Branch (QMB) provides a capability development quality assurance process and is responsible for developing and managing the CAPDEV Quality Management System (QMS) providing independent risk‑based assurance of capability development processes to ensure that outputs, products and services meet customer expectations, and comply with NATO Policies and Standards whilst ensuring that Portfolio, Program, Project Management best practices and standards are implemented throughout the capability lifecycle.

The QMB conducts independent Quality Assurance and audit of processes, functions and activities, and quality control of outputs for compliance with agreed quality criteria and metrics or authorized exception processes. Supports Capability and Program Directors by performing independent assessments of performance (cost, schedule, scope, performance and risk) against agreed tolerances. Produces risk‑based quality reports and quantified improvement opportunities: leveraging process metrics to forecast benefits and efficiencies.

Identifies and ensures resolution of Corrective and Preventative Actions (CPA) to manage risk and remediate issues, defects and deficiencies identified during audit and assurance reviews. Supports the identification and capture of programmatic and capability risks, on behalf of the accountable risk owners, to develop actionable recommendations and potential response activities. Leverages metrics and KPIs for external benchmarking of performance against comparable organizations and within and between internal teams.

Fosters a culture of quality and Continuous Process Improvement through monitoring, measurement, and analysis and supports process owners in implementation of Continuous Process Improvement activities to improve quality of output, to increase the maturity of internal processes and to prevent issues, defects and deficiencies. Supports CUR/UR and other acquisition processes to ensure quality and consistency across NATO requirements management and NATO life cycle management (LCM) processes.

Supports Business Analysts and Capabilities’ Program Directors to maintain the quality of capability requirements and traceability throughout the lifecycle of the capability. Ensures that capabilities requirements are developed to NATO Standards across all Doctrine, Organization, Training, Materiel, Leadership, Process, Facilities and Interoperability (DOTMLPFI) lines of development and that dependencies with other capabilities are identified and managed.

• Provide independent quality assurance of information, management products and processes, and quality…