Laboratory Operations Manager

Key Responsibilities

• Enhance calibration methodologies to deliver cutting-edge services and set industry benchmarks for turnaround times
• Design and implement productivity tools by harnessing current and emerging technologies

• Partner with auditors and cross-functional teams to maintain a robust quality system aligned with applicable standards and regulations

• Lead teams to meet production goals while cultivating a culture of continuous improvement and professional growth

• Manage daily laboratory operations, ensuring efficiency, safety, and compliance with organizational policies and legal requirements

• Oversee recruitment, onboarding, training, performance management, and conflict resolution. Mentor future leaders and support succession planning
• Collaborate directly with customers to meet calibration needs, integrating feedback into service development and improvement initiatives
• Address nonconforming customer issues with effective corrective actions that drive long-term solutions
• Work closely with Sales to develop tailored service offerings that align with customer needs and business objectives

• Ensure seamless coordination between laboratory and field service operations
• Manage the lab’s P&L, including budgeting, forecasting, and achieving financial targets

• Partner with Sales and Marketing to build business cases for equipment investments and market expansion

• Champion lean enterprise principles to streamline workflows and eliminate inefficiencies
• Encourage calculated risk-taking to pioneer industry-leading practices and scale operations through strategic workforce and facility planning

• Ensure full compliance with internal, customer, and regulatory requirements, implementing corrective actions as needed

• Bachelor's degree preferably in a technical field
• 7+ years experience in a service industry
• 2+ years in a supervisory capacity
• Experience in the calibration field preferred
• US Navy experience a plus

• Seniority Level: Mid-Senior level
• Employment Type:
  
  Full-time
• Job Function:
  Management
• Industries:
  Measuring and Control Instrument Manufacturing
• Location:
  
  Norfolk, VA
• Benefits:
  Medical insurance, Vision insurance, Tuition assistance, 401(k)