Lead Maintenance Technician at Norfolk State University

Position

Lead Maintenance Technician

Spartan Suites at Norfolk State University

Maintenance Supervisor

$21.00-$23.00 per hour and a competitive benefits package

Non-Exempt

The primary responsibility of the Lead Maintenance Technician is to collaborate with the overall Operations staff to upkeep, maintain, repair and renovate the community. This position maintains and repairs or coordinates the repair of all residential and common areas spaces within the buildings and the systems and equipment serving the buildings. Duties include painting, plumbing, maintaining work logs, stocking and organizing the maintenance shop, and keeping machinery and equipment in good working order.

Projecting a customer focused and professional image through interaction with all internal and external customers is essential. Under the direct supervision of the Director of Operations, this position will require participation in the weekly on‑call rotation (typically one week per month).

• Works in support the whole Operations Team in their duties and responsibilities; creating a student first environment excelling in customer service, communication, and quality of service.
• Establish and follow instructions and safety procedures regarding the use of chemicals, equipment, PPE and supplies.
• Development, implementation and evaluation of preventive maintenance programs.
• Move furniture, equipment, supplies and tools.
• Work with outside vendors, serving as a liaison for contracted services and evaluating quality of work.
• Receive and assign daily work orders. Ensuring completed work orders are turned in.
• Complete repairs and preventive maintenance including painting, plumbing, electrical, HVAC and keeping machinery and equipment in good working order.
• Create, organize, and keep repair and preventive maintenance records/logs, vendor records, supply, tool, and equipment records.
• Collaborate with Operations team to develop a student‑centered approach to managing work orders and repairs throughout the building focusing on superior customer service.
• Assess buildings’ conditions and make recommendations for long‑term capital improvements.
• Maintain and organize inventory of supplies, tools and equipment.
• Conduct daily site and periodic unit inspections.
• Coordinate response to all resident maintenance complaints within 24 hours with Director/Assistant Director of Operations.
• Prepare the building and student units between occupancy periods. This includes painting, maintenance and extensive deep cleaning of bedrooms and bathrooms as well as common area spaces such as kitchens, hallways, trash rooms, etc.
• Snow and ice preparation and remediation, which may include shoveling, use of sand, ice melt, salt, or a similar product.
• Participation in a 24‑hour emergency on‑call rotation to respond to facilities emergencies at the community.
• Other duties as assigned.

• High school diploma or general education degree (GED).
• 2-3 years of general maintenance experience.
• Universal HVAC Certification - 608.
• Prior experience with plumbing, electrical, HVAC, carpentry, and painting.
• Must have troubleshooting and diagnostic skills.
• Knowledge of acceptable safety practices, materials handling and inventory control.
• Demonstrate proficiency in verbal communication.
• Possess strong customer service skills.
• Ability to move and lift to 50 lbs and navigate up and down stairs.
• Excellent attention to detail and organizational skills.
• Ability to participate in an on‑call rotation and respond to campus within 30 minutes for after‑hours emergencies.

The work environment is mid‑to‑high paced. The noise level in the work environment is usually moderate.

The employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance…