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IT Support HelpDesk/Support Technical Support

Senior ICT Technician: User Support & Systems Ops

Job in Norfolk, Virginia, 23500, USA
Listing for: Work Life Group NL
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
An international organization is seeking a dedicated Senior ICT Technician to join their User Support Section in Norfolk, Virginia. This role involves providing Level 1 and Level 2 IT support to a diverse customer base, including high-profile clients. Responsibilities include resolving incidents, maintaining computer systems, and ensuring exceptional customer service. The ideal candidate will have experience with LAN systems and Microsoft Windows 10, and be skilled in using ITSM ticket systems for tracking support issues.

This is a frontline role critical to IT operations.
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Position Requirements
10+ Years work experience
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