Senior Technician; ICT Systems
Job in
Norfolk, Virginia, 23500, USA
Listed on 2026-03-01
Listing for:
Business Integra Inc
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- The candidate must have a currently active NATO SECRET security clearance
- Installation, operation and maintenance of computer systems on local area networks (LAN);
- System administration and maintenance of computers running Microsoft Windows 10;
- Installation, operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computers, printers);
- Experience with ITSM ticket systems to track and close incidents, request fulfilment (work orders) and changes, monitoring progress and keeping users apprised of progress;
- A+ Fundamentals (Hardware / Software).
- Language requirements: A thorough knowledge of English, both written and spoken, is essential.
- Delivers first call resolution in accordance with Standard Operating Procedures (SOP);
- Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;
- Escalates incidents to Level 2 support as necessary;
- Installs and maintains CIS assets for CSU Norfolk and supported customers;
- Installs and maintains Software on LAN workstations;
- Records all actions pertaining to CIS support in the approved ticket management system;
- Adheres to Technical Assistance Center SOP;
- Provides status updates for assigned requests via the approved ticket management system;
- Follows-up with users on completed requests prior to closing associated tickets;
- Contributes to accountability of CIS assets;
- Escalates User Complaint Management and Problem
- Reports to TAC Cell Head;
- Executes pro-activeness for all requests assigned to User Support Section;
- Adheres to work schedule, providing support by engaging directly with the customer;
- Must be able to engage professionally in a multi-National environment working with VIPs.
- Some lifting of equipment (up to 25lbs) and physical work (desk installations) might be required.
Position Requirements
10+ Years
work experience
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