Job Description
Job#: 3016419
Postion
Title:
Service Desk Analyst (Targeting at least 8-12 openings per quarter - we are currently hiring for bench candidates)
Location: Norfolk, VA (100% onsite)
Duration: Long Term Contract (W2 Hourly)
Schedule: 24x7x365 environment - MUST BE FLEXIBLE TO WORK ALL SHIFTS
Position Summary: Acts as liaison for customers and maintains knowledge of company products and customer service processes. The ideal candidate will be able to work in a call center environment, answering high volume phone calls.
Pay: $26.03/hr. (BASE PAY) + $4.93/hr. (SCA PAY) = $30.96/hr (SET RATE)
Must Haves- Ability to obtain and maintain a Secret clearance | Security+ CE (please send copy)
- Solid customer service experience and base level IT knowledge
- Open to working various shifts at any given time
- Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
- Use SM7 ticketing system to track issues.
- Take tier 1 level calls in support of the network
- Resolve customer issues with great service and compassion for their problem.
- Excellent customer service experience, experience with Microsoft Windows OS, HP Service Manager, Remedy or other ticketing system.
- Experience with basic troubleshooting hardware/software.
- A reliable candidate who learns quickly and is dependable.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).