Principal Network Technician
NATO Body
NATO Communications and Information Agency (NCIA)
Primary LocationUnited States of America - Norfolk
ScheduleFull-time
Final date to receive applications09-Feb-2026, 11:59:00 PM
Salary (Pay Basis)6,990.61
GradeNATO Grade G12
Who we are:For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA Agency, a team of 3,000 civilian and military staff in 29 locations throughout Europe, North America and Asia.
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data‑driven decisions, defend against cyber‑attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.
Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.
About the job:Based in Norfolk, VA you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join NCIA Support Unit (CSU) Norfolk – a dual‑missioned unit supporting both the provision of CIS Services to CIS Joint Force Command – Norfolk, HQ SACT, and the provision of support and services to SACT’s capability development programme through a Transformational Support Branch.
The CIS Services provided enables end‑to‑end CIS services, installing, operating, maintaining and supporting the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR).
Principal Network Technician
- Participates in the implementation and maintenance of the underlying technology, software and hardware components that ensure the smooth functioning of switches, routers, firewalls, network systems, monitoring systems, crypto and security systems, enabling seamless secure data processing and systems reliability.
- Troubleshoot issues, perform regular maintenance.
- Collaborate with other cross‑functional ICT teams to address technical issues promptly, integrate emerging technologies, supporting the organization’s digital transformation goals and ensuring efficient, resilient, scalable, and secure digital infrastructure.
- Establishes, monitors and conducts On‑The‑Job Training (OJT) to ensure all personnel are proficient in their duties.
- Ensures compliance with cryptographic security standards.
- Supervises the maintenance and installation of on‑line Crypto equipment.
- Provides collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements.
- Supports physical task requirements with the ability to lift up to 25 lbs.
For a full list of duties, please review the job description on the NCI Agency career site. Please note that internally the post is called Principal Technician (Digital Infrastructure).
About you:The valuable knowledge and experience that you bring to this role are:
Qualifications- Higher vocational training in a relevant discipline with 3 years post‑related experience. Or a secondary educational qualification with 5 years post‑related experience.
- At least 3 years’ experience in the implementing, and managing the underlying technology, software and hardware WAN/LAN components that ensure the smooth functioning of switches, routers, firewalls, network systems, monitoring systems, crypto and security systems.
- Practical experience troubleshooting infrastructure related issues, perform regular maintenance.
- Adequate communication and interpersonal skills.
- Good analytical skills and solution‑oriented attitude.
- Fluency in English, both written and spoken.
- Proficiency in network authentication systems (e.g., 802.1x, ISE, RADIUS, TACACS+) and Cisco Prime…
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