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Help Desk Manager: Lead Tier 2​/Support Operations

Job in Norfolk, Virginia, 23500, USA
Listing for: RavenTek Business Group
Full Time position
Listed on 2026-01-20
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Position: Help Desk Manager: Lead Tier 2/3 Support Operations
A technology services firm in Norfolk, VA, seeks a Help Desk Manager responsible for leading and overseeing the technical help desk. This role involves ensuring high-quality support services, managing Tier-2 and Tier-3 personnel, and utilizing metrics for improving service delivery. Candidates should have a high school diploma and at least 5 years of experience in technical support, accompanied by strong leadership and problem-solving skills.

An IT service management certification is preferred.
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