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Job Description & How to Apply Below
A technology services firm in Norfolk, VA, seeks a Help Desk Manager responsible for leading and overseeing the technical help desk. This role involves ensuring high-quality support services, managing Tier-2 and Tier-3 personnel, and utilizing metrics for improving service delivery. Candidates should have a high school diploma and at least 5 years of experience in technical support, accompanied by strong leadership and problem-solving skills.
An IT service management certification is preferred.
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