Help Desk Technician - Norfolk, VA
Job Description & How to Apply Below
At Xylem Tree Experts, we value providing superior support to our employees and are committed to the successful operation of our information technology systems. We are seeking a qualified IT help desk technician (Help Desk I) to assist our employees with questions and problems concerning computer systems, hardware, and software. The technician will work with employees remotely and in person, guiding them through systems configuration.
This is a full-time, in-office position.
- Provide quick and effective assistance with information technology systems
- Guide employees remotely and in person through systems configuration, troubleshooting, and maintenance
- Listen attentively to questions and concerns and offer optimal solutions
- Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
- Work with desktop support engineers to provide customers with superior service
- Represent Xylem with professionalism and integrity while helping to advance our company mission
- Respond to tech inquiries via email, through online chats, over the phone, or in person
- Inform employees about IT products and services
- Walk employees step-by-step through the problem-solving process
- Help with troubleshooting hardware and software
- Follow up to ensure satisfactory service
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