Desktop Support Analyst

Job Description

Job Title:

Deployed Support Analyst

Location:

Norfolk, VA

Job Type: Full-time & 5 days in office (no flexibility for hybrid or remote)

Duration: 6 Month Contract with potential hire

Salary: 20-24hr

Insight Global is seeking a Desktop Support Analyst to support campus-wide IT services at a leading diversified industrial technology university. This role provides hands‑on technical support to faculty, staff and students, delivering exceptional customer service across multiple support channels.

The Desktop Support Analyst will be responsible for resolving technical issues through ticketing systems (TDX), walk‑in support, phone calls, emails and meetings. Responsibilities include troubleshooting hardware and software issues, supporting desktop and PC setups, and assisting with Spartan Gaming Network field deployments.

This role also requires frequent documentation of IT processes, SOPs and training materials, as well as performing basic hardware installations and maintenance across campus. Commonly used systems and tools include Active Directory, Service Now, Intune and internal standard operating procedures and training resources.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal‑opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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:

• Education:
  
  High school Diploma
• Experience:
  
  3-4 years of experience within Desktop support / IT help desk

Technical

Skills:

• Experience with: TDX, Active directory, Service now, Wireless networks, Intune

Soft Skills:

• Excellent communication, willing to learn/be trained, great work ethic

Requirements:

• Ability to pass a background check and drug screening

Preferred

Skills:

• Desktop Support within medical, education or military background
• Previous experience with gaming network