VTC & Mobile Device Support Specialist

Job Title & Location

VTC & Mobile Device Support Specialist – Prevailance Inc, Norfolk, VA, United States

Full-time, Contract. This position is contingent upon successful proposal submission and contract award. Prevailance is seeking an experienced Video Teleconferencing (VTC) & Mobile Device Support Specialist to ensure reliable VTC operations and provide expert support for government mobile devices. This role supports daily mission execution by maintaining VTC readiness, managing secure mobile platforms, and assisting end users across Navy ashore commands.

Travel may be required.

• Provide technical services supporting maintenance, modernization, and day‑to‑day functionality of staff VTC systems
• Ensure VTC systems are fully operational each day and communicate outages or scheduled maintenance to command leadership
• Schedule and manage VTC resources; initiate and support video conferences
• Provide configuration, troubleshooting, and end‑user support for government mobile devices, including iOS, Android, and DoD‑approved platforms
• Maintain accurate inventory records and support logs for VTC and mobile device equipment
• Assist end users across ashore Navy commands with VTC and mobile device needs

• 5+ years of experience with VTC systems (Cisco, Polycom, Zoom Gov, etc.) including setup, configuration, and troubleshooting
• 5+ years supporting iOS, Android, and secure DoD mobile platforms (e.g., Samsung Knox, Apple DEP)
• Experience managing inventory and documentation for VTC and mobile device equipment
• Knowledge of DoD cybersecurity protocols for mobile endpoints and secure communications
• Strong communication skills and ability to interface with senior leaders and technical teams
• U.S. Citizenship required

• Associate's or higher in IT, Electronics, Telecommunications, or a related field
• CompTIA A+ and/or Network+
• AVIXA CTS certification
• ITIL Foundation
• Familiarity with military rank and organizational structures
• Knowledge of military terminology

• High School diploma or GED
• CompTIA Security+ (DoD 8570 compliant)
• Microsoft 365 Certified:
  Modern Desktop Administrator Associate

• Ability to obtain and maintain a Secret security clearance

• Medical Insurance
• Tri Care Supplemental
• Dental Insurance
• Vision Insurance
• Life & Accidental Death & Dismemberment (AD&D) Coverage
• 401(k) Plan with Company Matching Contributions
• Paid Time Off (PTO)
• 11 Paid Holidays
• Education Reimbursement Program
• Computing Device Reimbursement Program

Prevailance, Inc. proudly supports veterans as a member of the V3 (Virginia Values Veterans) program and the Hire Vets initiative. Recognized as a Top Workplace in 2025
, Prevailance fosters a supportive, mission‑driven environment for its team members. Our benefits package is designed to support health, wellness, and financial security.
If you meet these qualifications and are ready to make an impact, we encourage you to apply today!

Prevailance, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, citizenship status, marital status or any other consideration prohibited by law or contract. Prevailance, Inc. participates in E‑Verify and is VEVRAA Compliant.