Production Support Associate

Role description

UST is looking for the very Top Talent...and we would be delighted if you were to join our family!

More in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35,000 employees all over the world and a presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What are we looking for?

For our specialized team, we are looking for an Application Operations Manager for the bank's Client Lifecycle Management system, you will be the key expert for Level 3 application support, ensuring consistent and accurate service delivery.

Hybrid position in Madrid (3 days at clients office, Sol area, next to the underground).

Your focus is on maintaining and optimizing the solution, managing incidents and problems, and ensuring operational readiness.

You will work in an agile organization, supporting multi-tier applications and performing root cause analysis. This requires strong experience with database concepts (PL/SQL, SQL) for troubleshooting, as well as basic Java understanding and Linux/Unix administration skills for tasks such as navigating file systems, analyzing logs, and managing configurations.

You will collaborate closely with application users, IT Service Owners, and other stakeholders to guarantee smooth operations and high availability.

• Proven experience in Level 3 application support within an agile organization
• Strong understanding of database development concepts (MS SQL Server, Postgre
  
  SQL, Oracle) for troubleshooting
• Banking knowledge in CRM, account opening, and compliance is must
• Basic Java knowledge for application-level analysis
• Solid Linux/Unix administration skills for operational tasks (logs, scripts, navigation)
• Experience in Release and Product Lifecycle Management
• Familiarity with operating standard software and parameterization
• Good command of English
• Nice-to-have skills:
  • Agile methodology experience
  • German language skills (optional)

23 days of Annual Leave plus the 24th and 31st of December as discretionary days!

Numerous benefits (Health Care Plan, Internet Connectivity, Life and Accident Insurances).

Retribution Flexible Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…)

Free access to several training platforms

Professional stability and career plans

UST also, compensates referrals from which you could benefit when you refer professionals.

The option to pick between 12 or 14 payments along the year.

Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

UST Club Platform discounts and gym Access discounts

If you would like to know more, do not hesitate to apply and we'll get in touch to fill you in details. UST is waiting for you!

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.