NMCI​/Flank Speed End User Support Technician; VA

NMCI / Flank Speed End User Support Technician (VA)

Join to apply for the NMCI / Flank Speed End User Support Technician role at Ares Enterprise.

• Provide NMCI/Flank Speed end user support.
• Assist the CNSL Information Technology Manager with maintenance and upkeep of headquarters and ashore subordinate command NMCI seat management.
• Manage, maintain, and track NMCI seat and peripheral Contract Line Item Numbers (CLIN) orders for all headquarters and ashore subordinate commands.
• Develop project and program plans, milestones, and participate in program reviews, status assessments, and project status reviews.
• Provide periodic NMCI Program Maintenance reports to the CIO to support annual budget reviews for NMCI services.
• Respond to technical issues for the CNSL staff in support of the CNSL readiness assessment mission.
• Provide hands‑on assistance for issues that do not require direct NMCI Help Desk support.
• Configure laptops for remote access to support CNSL staff travel.
• Maintain an accurate inventory of NMCI and government assets.
• Provide end‑user support for NMCI hardware and software, including various Microsoft products.
• Assist with printer and peripheral devices.

• Five (5) years of experience working with NMCI networks, including knowledge of SECNAV M‑5510 series and SECNAVINST 5239.1 series.
• Experience in submitting Move/Add/Change (MAC) and account build‑out requests, help‑desk support, and customer service.
• Bachelor’s or Associate’s degree in Information Technology, Information Systems, or a related field is desired, though equivalent work experience may be considered.
• Clearance:
  Active Secret Clearance is required.

• Navy End User Support experience.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting