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Spektrum has a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise.
We are looking for personnel to join our team and support key client projects.
- Cyber Security:
The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats. - Command and Control Systems:
The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations. - Satellite Communications:
The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces. - Electronic Warfare:
The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks. - Information Management:
The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise‑wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
Role – C004553 Role Duties And Responsibilities- Provides detailed and specific advice regarding the application of their specialism to the organization's planning and operations.
- Actively maintains knowledge in one or more identifiable specialisms.
- Recognizes and identifies the boundaries of their own specialist knowledge.
- Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organization's needs.
- Maintains knowledge management systems and content to meet business needs.
- Supports others to enable them to complete knowledge management activities and form knowledge management habits.
- Supports changes to work practices to support capture and use of knowledge.
- Reports on the progress of knowledge management activities.
- Configures and develops knowledge management systems and standards.
- Analyses service and component availability, reliability, maintainability and serviceability.
- Contributes to the availability management process and its operation.
- Performs defined availability management tasks.
- Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels.
- Implements arrangements for disaster recovery and documents recovery procedures.
- Conducts testing of recovery procedures.
- Ensures that incidents are handled according to agreed procedures.
- Prioritizes and diagnoses incidents.
- Investigates causes of incidents and seeks resolution.
- Escalates unresolved incidents.
- Facilitates recovery, following resolution of incidents.
- Documents and closes resolved incidents.
- Contributes to testing and improving incident management procedures.
- Investigates problems in systems, processes and services.
- Assists with the implementation of agreed remedies and preventative measures.
- Acts as the routine contact point, receiving and handling requests for support.
- Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
- Assists with the development of standards, and applies these to track, monitor, report, resolve or elevate issues.
- Contributes to creation of support documentation.
- Supports Service Operations Branch Head in managing SOB resources and activities to ensure the effective and efficient development and execution of service agreements…
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