Project & Service Management

Norfolk, United States | Posted on 12/08/2025

Sandy Mac Evolution LLC is a Veteran-Owned company dedicated to connecting top talent with meaningful opportunities.

This role requires an active DoD clearance and the ability to obtain NATO Secret indoctrination.

Engagement is under a
1099 / B2B
contractual arrangement. No benefits (PTO, health insurance, retirement) are provided. Contractors are responsible for their own business obligations.

Candidates must apply through our website:

Applications through Indeed will not be considered.

Location:Off-Site (with 30% on-site required)

Security Clearance:NATO Secret (or eligible for NATO Secret read-on with active DoD Secret or TS/SCI)

Language:High proficiency in English

Ideal Candidate Profile

A senior project and service management professional with deep experience implementing large-scale IT service management frameworks (ITIL/ISO 20000), leading multinational teams, managing technical transitions, and delivering documentation aligned with NATO and NCIA standards. The ideal candidate excels in both strategic planning and hands-on execution, able to drive certification efforts, manage risks, develop KPIs, and support integration of modernized capabilities into the ESOC environment.

Primary Duties & Responsibilities

Project Management

• Plan, implement, and manage assigned projects in alignment with NATO regulations and NCIA PM policies.
• Deliver projects within defined Time, Cost, and Quality tolerances.
• Support integration of new and modernized capabilities into ESOC.
• Conduct technical support activities and participate in all PM lifecycle tasks.

Service Management

• Provide SME-level support for ESOC service management alignment with NCIA Service Management System.
• Create, coordinate, and publish service documentation ensuring proper integration with existing frameworks.
• Support ISO/IEC 20000 certification by coordinating activities across all stages.
• Support daily service management tasks and related initiatives.

Additional Requirements

• Travel to NATO locations as required (travel not reimbursed; included in bid rate).
• Fulfill 1,672 hours between start date (19 JAN 2026) and 31 DEC 2026.

Required Experience & Education

• Nationality of one of the NATO member countries.
• Bachelor’s degree in a related discipline.
• 8+ years
  Project Management experience.
• 5+ years
  Service Management experience (Transition, Operation, CSI).
• Valid certification:
  PRINCE2
  (or similar).
• Valid certification:
  ITIL or ISO/IEC 20000
  .
• Experience with Service Now, configuration mgmt, and quality mgmt.
• Experience developing KPIs/metrics and business planning (budgets, submissions).
• Advanced Excel skills; experience with SAP/Oracle financial tools.
• Experience working in multinational military/civilian environments.
• Strong briefing, communication, and leadership skills.

Job Type: Contract

Work Location:

Hybrid remote in Norfolk, VA

Engagement is under a 1099 / B2B contractual arrangement. No benefits (PTO, health insurance, retirement) are provided. Contractors are responsible for their own business obligations.