Banquet Bar Tender - Hilton Norfolk Main

Overview

The Banquet Bartender prepares and serves drinks in accordance with production requirements and standard recipes and is most often assigned to work a single bar during banquet events. The Banquet Bartender maintains a clean, sanitary and safe station at all times to ensure safe service of alcoholic beverages and quality products delivered to guests. The successful Banquet Bartender will effectively set-up the assigned station, produce products consistent with quality standards and recipes, and have exemplary attendance.

Responsibilities of Gold Key|PHR hourly Associates:

• Know your job. Complete job skills training and possess a clear knowledge of the job, know property standards, listen attentively in Pre-shift and ask for clarification of assignments and expectations. Apply experience and training to accomplish tasks.
• Be on time. Follow attendance guidelines and reports to work on time, and in uniform and follow clock in and out procedures.
• Be on stage. Associates are friendly, approachable, and always willing to assist. Associates must follow property personal appearance standards, is well groomed, in uniform and practices good personal hygiene
• Serve. Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
• Work smart. Understand the needs of the shift, use resources properly, complete all assignment methodically and promptly without losing attention to details.
• Use your tools. Use the approved tools and checklists to complete assigned tasks.
• Measure Up. Associate produces work that meets the standards of the department in terms of volume and quality. Associate meets goals and measures as defined by Department Leadership.
• Respect the space. Keep your work area clean and organized. Report any deficiencies promptly to your Supervisor.
• Be safe. Report unsafe work conditions or practices and safety or security violations in accordance with company policy.
• Support the Team:
  Cooperate with other associates and supervisors striving to create a positive work environment. Support team efforts through carrying out responsibilities in a constructive and professional manner.
• Other duties as assigned

Associate Responsibilities specific for this role and Department:

• Set up assigned station per BEO requirements and standards.
• Accomplish daily assignment of duties in designated banquet areas to the quality standards.
• Assist Banquet set up teams as requested to include setting tables, rolling silverware, moving or arranging furniture in the event space.
• Assist other bartenders and servers whenever necessary for total unity and teamwork necessary to run a banquet
• Keep function room and station neat & clean per established policies & procedures.
• Maintain front and back of the house cleanliness standards to ensure that the highest quality products are consistently being delivered to the guest at all times.
• Greet, interact and engage with guest in a highly professional manner exceeding guest expectations at all times.
• Perform routine maintenance and cleaning on all equipment to include but not limited to fixtures in assigned areas in accordance with Department Sop’s and work practices.
• Manage time and bar section productivity according to the volume of business in all areas.
• Make & serve drinks to guests & cocktail servers following established guidelines, procedures & policies regarding beverage & safety controls.
• Collect cash & process credit cards in the exact manner outlined by Company policies & procedures.
• Ensure deliveries match liquor requisitions & monitor supply lists.
• Know and comply with state liquor laws.