Office Service Specialist; Clinic

Position: Office Service Specialist (Clinic)
Title:

Office Service Specialist (Clinic)

State Role

Title:

Office Clerks, General

Hiring Range: $37,000 - $43,500

Pay Band: 2

Agency:
Virginia Department of Health

Location:

NORFOLK HQ

Agency Website: https://(Use the "Apply for this Job" box below)./

Recruitment Type:
General Public - G

The mission of the Norfolk Department of Public Health (NDPH) is to protect health and promote the wellbeing of all people in Norfolk. We aim to be a flagship health district, bold and catalytic, leveraging community strengths, and regional synergies to measurably improve the health outcomes of the people we serve. The Office Services Specialist-Clinic (OSS) plays a key role in advancing this mission by ensuring that clients and patients in our clinics are welcomed and serviced with the upmost care.

Patient satisfaction is essential to ensuring smooth daily operations and delivering reliable clinical care.

Job Duties

Norfolk Health District is seeking (Clinic) Office Services Specialists to support clinical services.

Responsibilities include but not limited to:

* Greet and assist patients with check-in and check-out procedures.

* Answer phone calls, schedule appointments, and manage calendars

* Interviewing patients to determine their eligibility for services.

* Ensure that patients fill out and sign all necessary forms and ask pertinent questions.

* Verify patients' medical histories and insurance details.

* Enter patient's information into electronic health record systems and other computerized databases, update patient information, create accounts, and send out appointment reminders, etc.

* Settling payments and refer patients to resources for financial counseling and assistance if needed.

Additionally, selected candidates will maintain accurate patient records and handle confidential information with care; along with coordinating communications between patients, providers, and other departments. This position will also provide coverage in support of our clinic-sponsored community health activities (e.g., flu-shot clinics, STI evening clinic, back to school clinic, etc.).

The mission of the Norfolk Department of Public Health (NDPH) is to protect health and promote the wellbeing of all people in Norfolk. We aim to be a flagship health district, bold and catalytic, leveraging community strengths and regional synergies to measurably improve the health outcomes of the people we serve. The Office Services Specialists-Clinic (OSS) plays a key role in advancing this mission by ensuring that clients and patients in our clinics are welcomed and serviced with the upmost care.

Patient satisfaction is essential to ensuring smooth daily operations and delivering reliable clinical care.

Minimum Qualifications

* General knowledge of office principles and practices.

* Working knowledge of word processing and spreadsheet software applications.

* Ability to interpret and follow established procedures and guidelines.

* Ability to communicate effectively.

* Considerable skill in the operation of standard office equipment.

Additional Considerations

* Experience in office setting specific to program area.

* Patient Registration experience.

* Experience in patient confidentially (HIPAA).

* Bilingual in English/Spanish.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

It is the policy of the…