Telephone Scheduler

Overview

Are you ready to make a meaningful impact in the world of healthcare? Virginia Oncology Associates, the leading force in cancer care and blood disorders in Hampton Roads and Northeast North Carolina, is looking for a dynamic Phone Scheduler to join our Centralized Operations team in Norfolk.

Why Be a VOA Phone Scheduler?

• Be the voice of empathy and efficiency, connecting patients with the care they need.
• Work with a dedicated team of professionals in a rewarding, fast-paced environment.
• Play a pivotal role in ensuring seamless communication and scheduling across multiple offices.

• Gracefully handle all incoming calls, connecting them to the right departments.
• Promptly relay messages, especially those of urgency, to clinical teams.
• Manage patient appointments with precision, ensuring their scheduling needs are met.
• Keep a watchful eye on scheduling voicemails, confirming or arranging appointments.
• Maintain provider schedules and respond to appointment alerts efficiently.
• Master the in-house paging system and manage conference call setups.
• Provide assistance and resolve issues related to our telephone systems.
• Uphold a professional and supportive environment for every caller.
• Perform clerical duties to keep our operations smooth and effective.
• Adhere strictly to HIPAA and confidentiality regulations.

• A high school diploma or equivalent.
• At least five years of office experience, ideally in a medical setting.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and scheduling systems.
• Experience in reception, scheduling, or telephone operations is a huge plus.
• Outstanding communication, multitasking, and customer service skills.
• Travel between locations as necessary.

Ready to be a part of something bigger? Join us at Virginia Oncology Associates, where your skills and compassion can make a difference in the lives of many. Apply today and be the change in healthcare excellence!