VoIP​/SBC Engineer

Piper Companies is looking for a VoIP / SBC Engineer to join a leading federal customer support team located onsite in Norfolk, VA to provide advanced VoIP and SBC expertise, troubleshooting, and integration for mission-critical telephony systems. The ideal VoIP / SBC Engineer has an active secret clearance and will work onsite 5 days a week.

• Serve as an embedded engineer within federal customer operations, providing day-to‑day support and guidance.
• Perform SBC configuration, deployment, and integration (Cisco CUBE and other SBC platforms) for SIP trunking and PBX environments.
• Conduct extended lab evaluations of new software/hardware and assist with critical migration projects (TDM to SIP).
• Provide fault isolation, SIP‑layer troubleshooting, packet captures, and issue resolution, escalating when necessary.

• 5+ years of experience in VoIP engineering, SBC deployment, and SIP troubleshooting.
• Strong SIP protocol knowledge, including interpreting SIP messaging and analyzing call flows.
• Hands‑on experience with Cisco CUBE SBC and CUCM provisioning.
• Familiarity with PBX environments, feature provisioning (call waiting, transfer, forwarding), and debugging.
• Must be eligible to work in the United States and obtain and maintain an Active U.S. Government Secret Clearance.
• Experience with packet capture tools (Wireshark) and troubleshooting at the SIP layer.

• Salary/Rate Range: $100,000 - $120,000 (based on experience and clearance level).
• Comprehensive Benefits:
  Medical, Dental, Vision, 401K, PTO, Sick Leave (as required by law), and Holidays.

This job opens for applications on 12/12/2025. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: VoIP Engineer, SBC Engineer, Cisco CUBE, SIP Trunking, CUCM, PBX, SIP Protocol, Wireshark, TDM to SIP Migration, Federal Clearance, Dedicated Engineer Network Operations, Telephony, Unified Communications, Packet Capture, SIP Troubleshooting