Customer Service Advisor

We are looking to recruit an experienced and dynamic Customer Service Advisor to join our head office team.

At Crane Garden Buildings we pride ourselves on quality products and services, this was recently recognised by receiving the ‘Customer Excellence award’ by Eastern Daily Press.

This is a rewarding role that involves handling both inbound and outbound calls from clients and customers to provide excellent after sales support and advice.

Key responsibilities for the role:

• Provide excellent customer service by being helpful, professional, and courteous at all times
• Making outbound and handling incoming calls in regard to orders, after sales enquiries and customers questions
• Management of the Customer Service inbox ensuring responses are within 24 hours of receipt
• Make accurate diagnosis of queries, collating relevant information to ensure all issues raised are resolved to company and customer satisfaction
• Provide excellent customer service by developing comprehensive product knowledge across the full range of buildings
• Build and maintain excellent relationships across all areas of the business
• First line resolution of complaint/concern management, escalating to the Customer Service Manager when appropriate

As an ideal candidate it is essential that you have previous experience in a telephone-based role and are extremely organised, able to communicate clearly and effectively and offer excellent service to new and existing customers. Current or previous experience in Aftersales would be an advantage as you will take the lead in overseeing and tracking all queries received on orders placed on our CRM system.

Key requirements for therole:

• Have a minimum of 2 year’s commercial customer service or after sales experience
• A 'can do' attitude to problems and challenges
• An excellent telephone manner, clear and precise
• Excellent analytical and problem-solving skills
• Good organisational skills and able to work to deadlines
• Excellent listening skills, capable of building relationships and communicating at all level
• Sales and Service focused.
• Excellent written and verbal communication skills
• A good working knowledge of Microsoft Word & Excel

Pay and Benefits:

• Basic salary linked to experience, circa £27,000 p.a.
• 28 days annual holiday (including bank holidays) increasing with length of service
• Contributory Pension scheme
• A friendly and Supportive working environment
• Fantastic staff facilities, with regular tea / coffee breaks
• Opportunity to progress and develop a career
• Opportunity to use the company holiday home

Normal working week is 40hrs Mon – Friday – 8.30am – 5pm

Some flexibility will be require during peak trading season to cover weekends