Customer Account Specialist

Overview

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Customer Account Specialist I.

Location:

Norfolk, VA. High Level Project Overview:

• Working as a part of the Customer Provide Management team, candidates will assist the company's residential customers with basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, perform billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provide detailed explanations/applications of electric rates to customers.
• Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Client's Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.

• Must have customer-facing experience (in person or phone): 2 years or more.
• Must have strong computer skills (Microsoft office, video conferencing, etc.)
• Must be able to multi-task between activities and screens during customer interactions.
• Experience working with the public where customer experience is the focus.

• Must have STRONG interpersonal communication skills with customers, supervisors, peers.

• Bi-lingual is wonderful but not required.

• HS/GED Required.
• Associate degree preferred, not required.

• Minimum 2 years of experience in an inbound call center environment.
• It would be a plus to also have experience with utilities.

• Customer Service fields especially inbound call centers.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.