Maritime Center Specialist

Maritime Center Specialist I – City of Norfolk, VA

Established in 1994, Nauticus is a maritime discovery center that hosts 350,000 visitors annually and is home to the Nauticus Museum, Sail Nauticus sailing center, Schooner Virginia, the Battleship Wisconsin and the Half Moone Cruise Terminal. Nauticus’ mission is to benefit the community through education, impactful experiences and by sharing access to maritime resources. Nauticus is seeking a Maritime Center Specialist I that supports the overall function of Cruise and Nauticus events.

$15/hour

• Greet and interact with guests.
• Answer on‑site guest questions and resolve guest issues.
• Accurately process monetary transactions and adhere to all cash handling policies.
• Process admission tickets, membership enrollments/renewals/gifts through CRM software.
• Maintain and update membership database ensuring accuracy.
• Supports events by staffing check‑ins, membership sales, and maintaining lines.
• Supports end‑of‑day sales reconciliation, contribute to preparation / closeout of tills utilized by Guest Services team.
• Performs other duties as assigned.

Work requires knowledge necessary to understand basic operational, or technical processes. Previous experience working in similar environments: guest relations, entertainment, or educational institutions preferred.

• Cash handling experience
• Phone customer service experience

Work Location: One Waterside Drive, Norfolk, VA 23510

Work Hours: This position is intermittent part‑time working 20 hours per week. Includes weekends, may include some evenings and holidays.

Regular full‑time and permanent part‑time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long‑term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

Special project/grant employees are generally eligible for the same benefits of regular full‑time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

Temporary/seasonal and part‑time employees are generally only eligible for employer provided parking and access to membership in credit union.

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre‑tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre‑tax payroll deduction.

The Tuition Assistance Program is established to encourage employees toward continued self‑development and education. Permanent full‑time and permanent part‑time classified, unclassified permanent, full‑time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

Note:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non‑City:
Positions listed with a job type designation of "Non‑City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

I understand and will answer the following supplemental questions completely and thoroughly.