Customer Service Representative

life insurance, paid time off, sick time, tuition assistance, 401(k), 403(b), remote work

We are seeking a caring and dependable Customer Service Representative to support our members and patients with empathy, professionalism, and a strong commitment to service excellence. Ideal for a flexible team player who thrives in a fast‑paced environment. Healthcare experience is preferred.

Sentara Park (Hampton Roads) or Sentara Health Plans - Glen Allen (Richmond). Candidates must reside in the Hampton Roads or Central Richmond area.

Full‑Time, Monday‑Friday, 8:00 AM‑6:00 PM. Hybrid – primarily remote with occasional on‑site presence a few times per month at either location.

• Respond to incoming member and patient calls in a timely, professional, and compassionate manner
• Research and resolve inquiries regarding eligibility, benefits, claims, and billing
• Assist patients with updating billing information and establishing payment plans
• Document interactions accurately and follow required processes and procedures
• Collaborate with team members to ensure seamless service delivery
• Maintain confidentiality and adhere to compliance and privacy standards
• Consistently provide quality service and customer satisfaction

• High School Graduate or Equivalent
• 2 years customer service experience required
• Previous call center or customer service experience required
• Healthcare or health‑insurance experience preferred
• Strong verbal communication and active listening skills
• Empathetic, patient, and service‑oriented mindset
• Ability to multitask and problem‑solve in a fast‑paced environment
• Comfortable working independently and as part of a team
• Basic computer and data entry skills

Medical, Dental, Vision plans;
Adoption, Fertility, and Surrogacy Reimbursement up to $10,000;
Paid Time Off and Sick Leave;
Paid Parental & Family Caregiver Leave;
Emergency Backup Care;
Discretionary annual bonus; 401(k)/403(b) with Employer Match;
Tuition Assistance $5,250/year;
Student Debt Pay Down $10,000;
Certification reimbursement;
Pet Insurance;
Legal Resources Plan.

Sentara Health is an equal opportunity employer and prides itself on diversity and inclusion. This is a tobacco‑free environment. Approved remote work locations include state list.