Collections Representative

Collections Representative page is loaded## Collections Representative locations:
6311-Norfolk Hauling time type:
Full time posted on:
Posted Todayjob requisition :
R-94625

Bay Disposal has an immediate opening for a Collections Representative based in Norfolk, VA.  In this position you will be responsible for reaching out to our delinquent accounts via phone calls and emails, taking customer payments over the phone, setting up payment arrangements, and working to resolve problems that arise concerning service or billing. This is a full-time, Monday-Friday 8:00am - 5:00pm position with competitive pay, and excellent benefits.
*
* JOB DUTIES:

*** Making outbound calls and sending emails daily on delinquent accounts
* Managing automated calls and emails
* Working closely with various departments to reach monthly collection goals
* Handle difficult customers and escalated calls
* Work closely with Credit Supervisor in utilizing our 3rd party collection agency
* Maintain accurate notes in customer accounts
* Provide assistance with on line payments
* Provide customers recap of accounts for billing disputes
* Reporting results to management and escalating problem accounts
** REQUIREMENTS:
*** Minimum of 1 year of credit and collections experience highly preferred.
* Minimum of 1 year of experience making heavy outbound collections calls highly preferred.
* Strong computer skills to include Microsoft Excel and Word experience.
* Strong verbal and written communication skills.
* Ability to speak a second language is a plus!# Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees.

OUR PEOPLE MEAN EVERYTHING TO US  Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you.

We appreciate that you are a person of integrity who takes pride in the work you do.#
** Our Opportunities
** BUILD TALENT FROM WITHIN  People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future.

LET’S REALIZE YOUR GOALS TOGETHER  Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve.
#J-18808-Ljbffr