Front Desk Assistant; Multi

Title: 00496 Front Desk Assistant (Multi-Hire)

State Role

Title:

Admin and Office Spec III

Hiring Range: $35,000

Pay Band: 2

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: (Use the "Apply for this Job" box below)..edu

Recruitment Type: General Public - G

To provide services which ensure a fair, equitable and quality working and learning environment for all employees and members of the university community; to proactively and creatively provide all customers with superior, innovation, and cost-effective programs and services; to continuously seek and supply all customers with the opportunities and resources needed to enhance their knowledge, skills and abilities so they may better support the mission of the university.

Assists the Resident Director with creating, coordinating and maintaining a safe, comfortable, and well-maintained residential environment. Maintains supervision of front desk area during assigned shift, greets customers, answers phones, and provides exceptional customer service at all times. Responsible for providing administrative support for general office tasks, assists with complaints, maintenance reports, issues, and data entry as needed. Serves as the initial first‑responder for emergencies, incidents and crises, as needed.

Serves as essential personnel.

• High school diploma or General Equivalency Diploma (GED) required. A two‑year or 4‑year degree is preferred.
• Must be able to work evenings and weekends.

• Two years working in an office setting handling general administrative tasks.
• Experience working with diverse student populations strongly preferred.
• Experience with emergency/incident response preferred.
• Experience working under stressful conditions requiring quick‑thinking and analytical skills desired.
• Must be willing to fulfill responsibilities as essential personnel and be willing to overtime, as needed.

Possess excellent interpersonal, written and oral communication skills; be creative and a self‑starter, possess excellent organizational skills; and must be able to multi‑task and prioritize workload, and work well independently within a team‑oriented environment.

Must have strong customer service skills. Proficient in MS Word, Excel, PowerPoint. Must be able to work well under stressful, intense conditions.

Confirmation of receipt will be emailed upon successful submission. Please refer to “Your Application” in your account to check the status of your application for this position.

Norfolk State University conducts background checks on candidates identified as finalists for employment consideration. Checks may include criminal history, reference checks, degree validation, DMV records, license verification, and credit report reviews. Finalists must sign an Authorization to Release form. University employs Form I‑9 and E‑Verify for eligibility verification. Applicants must be authorized to work in the U.S. without employer sponsorship.

NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities and veterans to apply.

Name:
Jamillah Currence

Phone:

Email: no email materials accepted

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service‑Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.

Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800‑552‑5019.

Note:

Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022
- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.