Call Center Scheduling Coordinator

This job requires someone who can work 8‑hour shifts between the hours of 7:30 am and 10 pm Monday through Friday.

• Manages large volume of customer calls in a friendly and courteous manner.
• Provides customer service through attentiveness, clear communication, and time management skills.
• Obtains and evaluates all relevant information to handle and schedule appointments to the appropriate service area.
• Serves as a patient liaison for scheduling of services across multiple departments.
• Maintains customer records by updating account information.
• Provides clerical, secretarial, and project management functions for the service area.
• Locates referrals and calls patients to schedule appointments for different service areas.
• Communicates with clinic staff by telephone or electronically to handle questions or concerns of customers.
• Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience.
• Provides feedback on the efficiency of scheduling discrepancies to department leadership for process improvement.
• Ensures compliance with all federal and state HIPAA/PHI laws.
• Interfaces with multiple departments and multiple computer systems.
• Performs other duties as assigned.

• None required.

• High school graduate or GED.
• Knowledge of medical terminology gained either through coursework or work experience highly preferred.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling, and punctuation.
• Ability to schedule appointments for multiple departments based on phone screening and scheduling priority algorithm.
• Ability to utilize scheduling software and maintain updated schedules.
• Able to work in multiple computer systems simultaneously.

• Normal office environment with little exposure to excessive noise, dust, temperature, and the like.

to view physical requirements.

CHKDHS is an Equal Opportunity Employer.

• Equal Employment Opportunity is the Law -  for more information.
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, gender identity, national origin, sexual orientation, veteran status, or any other status protected by federal, state, or local law. If assistance is needed, please reach out to us at Talent Team.