Campus Receptionist Norfolk, VA; AIM

Campus Receptionist is a vital role that creates a welcoming atmosphere for all visitors and ensures efficient communication across campus. This position involves managing inbound calls, greeting guests, and supporting the Admissions Department with documentation tasks as directed by the Director of Admissions.

Aviation Institute of Maintenance (AIM) is a premier institution dedicated to advancing aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM plays a pivotal role in the industry, accounting for 20% of all students attending FAA‑certified Airframe & Powerplant (A&P) schools. Each year AIM contributes to the graduation of nearly one in four certified aircraft technicians in America.

2329 E Little Creek Rd, Norfolk, VA 23518

• Monday – Thursday: 10:00 am – 8:00 pm
• Saturday: 9:00 am – 1:00 pm

Compensation: $16.00 – $20.00 per hour, based on experience, qualifications, and other relevant factors.

• Greet and assist all visitors to the campus, providing information and directing them to the appropriate departments or services.
• Handle inbound calls, address inquiries, and facilitate communication between the campus and external stakeholders.
• Assist the Admissions Department with electronic and hardcopy documentation tasks, ensuring accurate record‑keeping and timely processing of materials as assigned by the Director of Admissions.
• Greet all campus visitors warmly and professionally, ensuring a positive first impression and providing exceptional customer service as a liaison between students and staff.
• Answer incoming calls following established telephone techniques, efficiently directing inquiries to the appropriate personnel as directed by the Campus Director of Admissions.
• Provide comprehensive administrative assistance to faculty and staff, performing various tasks as needed at the discretion of the Director of Admissions.
• Enter and manage inquiries into Campus Nexus promptly, utilizing the Quick Lead method or Inquiry Folder; conduct daily audits of inquiries using the Lead Master Listing Summary Report, distributing findings to the Director of Admissions by a designated time.
• Maintain a running list of lead returns and assist with lead distribution under the guidance of the Director of Admissions, ensuring accurate reporting and follow‑up on missed appointments.
• Generate daily activity reports detailing interviews and financial aid appointments, submitting updates throughout the day to the Director of Admissions and the Admissions team.
• Be prepared to perform additional duties as assigned by the Director of Admissions, demonstrating adaptability and a collaborative spirit within the admissions team.

• High School Diploma or GED, or equivalent on‑the‑job experience.
• Ability to work in a fast‑paced, performance‑driven, compliance‑oriented educational environment.
• Detail‑oriented, analytical, highly organized, and able to multi‑task, prioritize tasks, and work well under pressure.
• Demonstrate a high level of integrity, strong work ethic, and professionalism.
• Persuasive and effective verbal and written communication skills with a strong focus on customer service in an educational setting.
• Highly motivated and goal‑oriented with strong problem‑solving skills.
• Must be able to work independently and as a collaborative team member with exceptional interpersonal skills.
• Excellent computer skills are required with proficiency in MS Office applications including Word, Excel, Outlook, SharePoint, and Teams.
• Ability and willingness to work outside of regular work shifts as necessary or as requested by Supervisor.

• Experience as a Receptionist or multi‑line telephone system.
• Prior experience in a college admissions environment.

• 401(k) and Matching: Secure your future with our competitive retirement savings plan.
• Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.
• Life Insurance: Peace of mind with life insurance options.
• Paid Time Off: Recharge with paid time off to promote work‑life balance.
• Employee Assistance Program: Access resources for personal and professional support.
• Tuition Reimbursement: Invest in your future with financial support for further education.

AIM is a proud equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.