Administrative Secretary, Surgical Scheduler

Overview

The Administrative Secretary, Surgical Scheduler assists with the coordination of administrative and surgery scheduling activities for the Department of Otolaryngology - Division of Head and Neck Surgery. Under indirect supervision of the Division Director, and accountable to the practice manager, the role will be vital in representing the Division faculty and care team both with patients, other ODU Departments, and all internal and external shareholders of the Division.

The role will largely be located in the offices inside of Norfolk General Hospital.

• Under indirect supervision, and with direct feedback from faculty, schedule patients for surgical procedures in accordance with Department policy.
• In collaboration with Division faculty, nurses and other care team members, work to optimize assigned faculty clinical schedules.
• Assist assigned faculty members with administrative duties to include travel, expense reimbursement, conference registrations, credentialing, professional correspondence, and all other duties as assigned.
• In times of staffing limitations, assist in other areas of the Department to ensure all patients are able to be cared for at the time of service.

Minimum

Qualifications and Skills:

• To be successful in the role the right candidate will need to be detail oriented with exceptional oral and written communication skills.
• A working knowledge of insurance in a medical office setting is also required.

Preferred Qualifications:

• One year of previous administrative or secretarial support in a professional services organization is preferred.
• Previous surgical scheduling experience in a busy outpatient setting is preferred.

US-VA-Norfolk