Technical Support Analyst - 3rd Line Support

Good Afternoon,

I am currently representing Norfolk & Norwich University Hospital, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

We are looking for a Technical Support Analyst - 3rd Line Support this role will be: NR4 7UY

The right candidate will:

* Is able to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialisation and making correct choices from alternatives

* Is thoroughly familiar with the installed hardware and software and the procedures in use in the Computer Operations area

* Management of onsite backup and restoration procedures including creation, scheduling, maintaining, and issue resolution using the appropriate software tools and techniques. This also includes media management, rotation and archiving. Also the checking and escalation of scripted backup activities on the Oracle, and AIX systems

* Management and analysis of systems capacities and performance using agreed procedures and tools

* OS builds/rebuilds for Windows 7/10 and Windows 2003-16 Server; this includes specific applications, network and user configuration

* Configuration and implementation of Anti-Virus technologies for all servers/PCs within the Trust IT and related network and systems using agreed tools, procedures and software

* Participating in the administration of security implementation and analysis, involving the identification and scheduling of server level updates and patches from Microsoft and user level security infrastructure from Domain-wide administration group privileges to individual access rights to remote resources

We require the following:

* Significant involvement in the support of Microsoft server products, data communications and networking technologies (LAN, x400, TCP/IP, RS-232) and printer functions

* Previous experience of implementing and supporting multi-user applications using databases, in particular the ICE system

* Practical experience of supporting computer hardware printers, software applications and Windows Service 2003 – 2012

To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.

IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

Look forward to speaking with you soon