3rd Line Support Engineer

Belmont Recruitment are currently looking for a 3rd Line Support Engineer to work with a NHS Trust based in Norwich on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.

Key

Duties & Responsibilities

* Provide 2nd and 3rd line technical support to Trust users

* Analyse, diagnose, and resolve complex hardware, software, and system issues

* Support and maintain Windows desktop and server environments (Windows 7/10 and Windows Server 2003–2016)

* Manage and monitor system performance, capacity, and alerts

* Administer backup and restoration procedures, including scheduling, monitoring, and escalation

* Support Citrix environments and core infrastructure services

* Assist with security administration, including patching, antivirus, and access control

* Escalate and manage issues with internal systems and third-party suppliers

* Ensure incidents and requests are logged, prioritised, and resolved in line with SLAs

Essential Requirements

* Relevant IT qualification, HND/HNC, or equivalent experience

* Strong experience supporting Microsoft server and desktop environments

* Experience working in a 3rd line IT support role

If this role would be of interest, please apply with an up to date CV ASAP