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3rd Line Support Engineer
Job in
Norfolk, Norfolk County, England, UK
Listed on 2026-01-08
Listing for:
Belmont Recruitment
Full Time, Seasonal/Temporary, Contract
position Listed on 2026-01-08
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Systems Engineer
Job Description & How to Apply Below
Key
Duties & Responsibilities
* Provide 2nd and 3rd line technical support to Trust users
* Analyse, diagnose, and resolve complex hardware, software, and system issues
* Support and maintain Windows desktop and server environments (Windows 7/10 and Windows Server 2003–2016)
* Manage and monitor system performance, capacity, and alerts
* Administer backup and restoration procedures, including scheduling, monitoring, and escalation
* Support Citrix environments and core infrastructure services
* Assist with security administration, including patching, antivirus, and access control
* Escalate and manage issues with internal systems and third-party suppliers
* Ensure incidents and requests are logged, prioritised, and resolved in line with SLAs
Essential Requirements
* Relevant IT qualification, HND/HNC, or equivalent experience
* Strong experience supporting Microsoft server and desktop environments
* Experience working in a 3rd line IT support role
If this role would be of interest, please apply with an up to date CV ASAP
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