Learning from Deaths Admin Assistant | and University Hospitals NHS Foundation Trust

Overview

Join our Risk and Patient Safety Team as a Learning from Deaths Admin Assistant and play a vital role in supporting compassionate, high-quality healthcare. You’ll coordinate key activities for the Learning from Deaths portfolio, working closely with clinical leaders and governance teams in a collaborative, supportive environment. Our team values open communication, inclusivity, and continuous improvement—where your proactive attitude and commitment to confidentiality truly matter.

You’ll benefit from professional development, flexible working, and the chance to make a real difference by helping share lessons learned and drive quality improvement. If you’re motivated, approachable, and eager to embody our PRIDE values, this is the team where your contribution will be valued and your growth supported.

• In this vital role, you’ll coordinate SJR panel meetings, manage training, and maintain accurate records to support our Learning from Deaths programme. You’ll work closely with clinical teams, handle sensitive information, and use systems like InPhase and Microsoft Office daily. You’ll be proactive, approachable, and uphold confidentiality, reflecting our PRIDE values every day.
• You’ll make key decisions such as:
• Prioritizing and scheduling meetings and training to meet service needs.
• Deciding when to escalate cases for further review.
• Determining the best way to communicate findings and actions to ensure lessons are shared and improvements are made.
• Coordinate and administrate the Learning from Deaths Committee.
• Manage the Learning from Deaths email inbox for queries relating to the Trust’s Learning from Deaths Programme which include Morbidity & Mortality Reviews, the Medical Examiner’s Service process, SJR processes and training.
• Action the manual escalation of SJR where this is required for example where cases are referred to the SJR process as a consequence of a Coroner’s regulation 28, Complaints team and PALS.
• Ensure that all cases referred to the SJR process are reported via DATIX where appropriate.
• Coordinate and administrate SJR cohort reviews when required to investigate mortality alerts or specific concerns about an area of care.
• Coordinate and administrate the SJR scrutiny panel including the following tasks:
• Identify cases for the panel review
• Generate an attendance list of the panel review and contact relevant leads/SJR reviewer with video conferencing or venue information as appropriate
• Monitor the receipt of the SJR prior to panel and attach to Datix where appropriate
• For all vulnerable patients being reviewed at the SJR scrutiny panel, liaise with the relevant specialist team (LD/Mental Health Liaison/ Drug and alcohol support) to ensure completion of the LD/ mental health/homeless tri-morbidity template prior to the panel review
• Ensure healthcare records for the case being presented are available for the panel
• Take notes of the discussion held and record actions/lessons learned, record the panel decision on whether there were lapses in care and if the death required escalation to the Serious Incident Group
• Where appropriate, update DATIX following the panel review to include identified actions and lessons learnt
• Where appropriate, liaise with the Risk and Patient Safety team to organise a Quality Issue Report where care delivery problems are identified that relate to care from providers external to the Trust
• Assist in preparing a summary report on the cases reviewed by the panel for the Learning from Deaths Committee to include identified actions and lessons learnt
• Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

• The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their…