Customer Service Advisor - Rackheath

Are you a confident communicator who thrives in a fast-paced environment? Angling Direct, the UK's leading fishing tackle retailer, is looking for an enthusiastic and reliable Customer Service Advisor to join our friendly team.

We are seeking a motivated individual to join our team as a Customer Service Advisor in our Rackheath Head Office to help us continue delivering exceptional service and expert advice to our customers.

If you are ready to cast your line into a new opportunity, Angling Direct is the place for you!

As a Customer Service Advisor
, you'll be the first point of contact for our customers – whether they’re seeking help, making a complaint, or just looking for information. Your ability to listen, empathise, and offer practical solutions will help shape a positive experience and lasting impression of our company.

You’ll need to be confident, quick-thinking, and tech-savvy, with excellent communication skills and the ability to multitask in a fast-paced, customer-focused environment.

• Handling enquiries and call-backs via phone, email, and live chat
• Providing accurate information on products, services, and current promotions
• Processing refunds, exchanges, and web-based returns
• Monitoring and flagging potential fraudulent activity
• Resolving disputes efficiently and professionally
• Liaising with internal departments to ensure smooth communication
• Supporting admin and order fulfilment processes
• Contributing to a positive, friendly, and proactive team culture

• Strong interpersonal and customer service skills
• Positive, can-do attitude with a friendly tone
• Ability to work under pressure with high attention to detail
• Comfortable using computers and digital platforms
• Proven problem-solving skills and adaptability
• Previous experience in customer service or fast-paced roles is desirable
• Team player who can also work independently when needed

• Hybrid working, 3 days in the office
• Supportive, social team environment
• Meaningful experience in a dynamic, customer-focused department
• Build your skills in communication, systems, and conflict resolution
• Make a difference – every customer interaction counts