Sales & Customer Service Administrator

Position: Sales & Customer Service Administrator
Sales & Customer Service Administrator
📍 Office-based, NR7
🕓 Full-time, Permanent 8.30am - 5.30pm
About the Role
My wonderful client are looking for a Sales & Customer Service Administrator, you’ll be at the heart of their sales operations, supporting the sales team, processing orders, managing customer relationships, and ensuring smooth communication throughout the entire sales process. You’ll handle enquiries, process orders with accuracy, and help maintain their excellent customer service standards.

Key Responsibilities:

* Provide administrative support to the sales team
 
* Handle incoming calls, emails, and customer enquiries
 
* Warm sales calls
 
* Process sales and purchase orders accurately and efficiently
 
* Assist with lead generation and outbound calls
 
* Prepare quotes
 
* Maintain and update CRM records
 
* Build strong relationships with customers and internal teams
 
* Support reporting using Microsoft Office tools (Excel, Word, Outlook)
About You
They are looking for someone who is proactive, detail-oriented, and thrives on delivering great service. You’ll be the type of person who enjoys juggling multiple priorities and takes pride in accuracy and communication.
Essential

Skills & Experience:

* Excellent written and verbal communication skills
 
* Experience with warm sales calls and a confident telephone manner
 
* Strong attention to detail and organisational ability
 
* Confident problem-solver with great time management
 
* Proficient in Microsoft Office (Excel, Word, Outlook)
 
* Ability to prioritise and work effectively under pressure
 
* A collaborative and motivated team player with a positive attitude
Desirable:
 
* 2+ years’ experience in a sales or B2B administrative role
 
* Experience in a similar position
 
* Experience using CRM systems
If you have the above and are wanting to work in a professional, expanding and company where you can really make a difference, then please get in touch and I look forward to hearing from you