Quality Assurance Manager

Quality Assurance Manager

Transdev in Norcross, GA is hiring a Quality Assurance Manager. The Quality Assurance Manager is responsible for collecting, researching, and documenting all compliments, grievances, and feedback from callers regarding transportation services. We are seeking customer service‑oriented professionals who are dedicated to safety.

• Ensure overall quality in bus conditions, operator attendance, missed service and service interruptions.
• Monitor bus operator safety & security compliance, service delivery at sites and at pre‑determined passenger boarding and alighting points.
• Perform other duties as required.

• High School Diploma or GED required.
• Computer literate with working knowledge of Word, Excel, and PowerPoint.
• Excellent customer service & communication skills.
• Subject to DOT drug testing and physical if applicable. DOT Regulation 49°CFR Part°40 does not authorize the use of Schedule°I drugs, including cannabis, for any reason.

• Must be able to work shifts or flexible work schedules as needed.
• Employee generally spends long periods sitting, typing, or looking at a computer screen.
• Work environment will be a combination of indoors and outdoors.

• Competitive compensation package of minimum $56,000 – maximum $70,000.
• Vacation: minimum of two (2) weeks.
• Sick days: 5 days.
• Holidays: 12 days; 8 standard and 4 floating.
• Standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

If based in the United States, applicants must be eligible to work in the U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

Transdev is a global company that operates transportation systems for cities, counties, airports, and universities across the U.S., maintaining more than 17,000 vehicles and employing a team of 32,000 across 400 locations. As an operator and global integrator of mobility, we are driven by our purpose of empowering the freedom to move every day with safe, reliable, and innovative solutions.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.